The challenge of innovation implementation

• 成果类型: Article
• 署名作者: Klein, KJ; Sorra, JS
• 刊物名称: ACADEMY OF MANAGEMENT REVIEW
• ISSN/ISSBN: 0363-7425
• DOI: 10.2307/259164
• 发表日期: 1996
• 页码: 1055-1080
• 关键词: CUSTOMER PERCEPTIONS; TOTAL QUALITY; climate; ORGANIZATIONS; TECHNOLOGY; management; employee; service; issues; banks

摘要

Implementation is the process of gaining targeted organizational members' appropriate and committed use of an innovation. Our model suggests that implementation effectiveness-the consistency and quality of targeted organizational members' use of an innovation-is a function of (a) the strength of an organization's climate for the implementation of that innovation and (b) the fit of that innovation to targeted users' values. The model specifies a range of implementation outcomes (including resistance, avoidance, compliance, and commitment): highlights the equifinality of an organization's climate for implementation: describes within- and between-organizational differences in innovation-values fit: and suggests new topics and strategies for implementation research.