Managers as initiators of trust: An exchange relationship framework for understanding managerial trustworthy behavior

• 成果类型: Article
• 署名作者: Whitener, EM; Brodt, SE; Korsgaard, MA; Werner, JM
• 署名单位: University of Virginia; Duke University; University of South Carolina System; University of South Carolina Columbia; University of Wisconsin System
• 刊物名称: ACADEMY OF MANAGEMENT REVIEW
• ISSN/ISSBN: 0363-7425
• DOI: 10.5465/AMR.1998.926624
• 发表日期: 1998
• 页码: 513-530
• 关键词: LEADER-MEMBER EXCHANGE; PERFORMANCE-APPRAISAL; INTERPERSONAL-TRUST; procedural justice; DUE-PROCESS; ORGANIZATIONS; COMMUNICATION; scale; MODEL

摘要

In many approaches to interpersonal and organizational trust, researchers focus on employees' perceptions that their managers are trustworthy. We turn the tables, however, and examine the antecedents of managerial trustworthy behavior and the challenge of initiating trust. Drawing on agency and social exchange theories, we present an exchange relationship framework that identifies organizational, relational, and individual factors that encourage or constrain managerial trustworthy behavior.