The experience and evolution of trust: Implications for cooperation and teamwork

• 成果类型: Article
• 署名作者: Jones, GR; George, JM
• 署名单位: Texas A&M University System; Texas A&M University College Station; Mays Business School
• 刊物名称: ACADEMY OF MANAGEMENT REVIEW
• ISSN/ISSBN: 0363-7425
• DOI: 10.2307/259293
• 发表日期: 1998
• 页码: 531-546
• 关键词: organizational citizenship behavior; positive affect; INTERPERSONAL-ATTRACTION; Competitive advantage; mood; trustworthiness; PERSPECTIVE; exchange; culture; COSTS

摘要

In this article we analyze the way that trust evolves in organizations and how it influences cooperation and teamwork. We propose that the experience of trust is determined by the interplay of people's values, attitudes, and moods and emotions. Then, using the perspective of symbolic interactionism, we examine how trust evolves and changes over time, describing two distinct states or forms of trust: conditional and unconditional. We look, too, at the factors involved in the dissolution of trust. Finally, we explore the relationship between trust and an important component of organizational performance and competitive advantage: interpersonal cooperation and teamwork.