Reframing crisis management

• 成果类型: Article
• 署名作者: Pearson, CM; Clair, JA
• 署名单位: University of North Carolina; University of North Carolina Chapel Hill; Boston College
• 刊物名称: ACADEMY OF MANAGEMENT REVIEW
• ISSN/ISSBN: 0363-7425
• DOI: 10.2307/259099
• 发表日期: 1998
• 页码: 59-76
• 关键词: SPACE-SHUTTLE CHALLENGER; ORGANIZATIONAL CRISES; Stakeholder theory; disaster; PERSPECTIVES; SENSEMAKING; accident; issues

摘要

The impact of organizational crises has never been stronger. Yet previous research on crisis management lacks adequate integration. In this article we attempt to integrate and build upon current knowledge to create a: multidisciplinary approach to crisis management research, using psychological, social-political, and technological-structural research perspectives. We offer definitions of organizational crisis and crisis management, as well as a framework that depicts the crisis management process and researchable propositions for the integration of these perspectives. We also suggest implications for research and practice.