Betrayal of trust in organizations

• 成果类型: Article
• 署名作者: Elangovan, AR; Shapiro, DI
• 署名单位: University of Victoria; University of North Carolina; University of North Carolina Chapel Hill
• 刊物名称: ACADEMY OF MANAGEMENT REVIEW
• ISSN/ISSBN: 0363-7425
• DOI: 10.2307/259294
• 发表日期: 1998
• 页码: 547-566
• 关键词: ETHICAL DECISION-MAKING; MODEL; WORKPLACE; BEHAVIOR

摘要

Examples of violations or betrayals of trust in organizations abound. Despite growing concern in organizations, relatively little theory exists regarding the dynamics of trust violations from the perpetrator's (rather than the victim's) perspective. We adopt the betrayer's perspective in this article and, drawing from multiple literatures, offer a conceptualization of betrayal, differentiating it from deviant and antisocial behaviors in organizations. Next, we propose a:typology of betrayal before focusing on the most common form: opportunistic betrayal. We then develop ct model of its antecedents and moderators and highlight the intrapersonal-; interpersonal-, and organization-level characteristics of the model's components. We end by discussing implications for theory, research, and practice.