Trust and distrust: New relationships and realities

• 成果类型: Review
• 署名作者: Lewicki, RJ; Mcallister, DJ; Bies, RJ
• 署名单位: University System of Ohio; Ohio State University; Georgetown University
• 刊物名称: ACADEMY OF MANAGEMENT REVIEW
• ISSN/ISSBN: 0363-7425
• DOI: 10.2307/259288
• 发表日期: 1998
• 页码: 438-458
• 关键词: CLOSE RELATIONSHIPS; SOCIAL-REALITY; CONSTRUCTION; AMBIVALENCE; attitudes; satisfaction; COOPERATION; BEHAVIOR; MODEL

摘要

We propose a new theoretical framework for understanding simultaneous trust and distrust within relationships, grounded in assumptions of multidimensionality and the inherent tensions of relationships, and we separate this research from prior work grounded in assumptions of unidimensionality and balance. Drawing foundational support for this new framework from recent research on simultaneous positive and negative sentiments and ambivalence, we explore the theoretical and practical significance of the framework for future work on trust and distrust relationships within organizations.