When trust matters: The moderating effect of outcome favorability

• 成果类型: Article
• 署名作者: Brockner, J; Siegel, PA; Daly, JP; Tyler, T; Martin, C
• 署名单位: Rutgers University System; Rutgers University New Brunswick; University of North Carolina; Appalachian State University; New York University; Louisiana State University System; Louisiana State University Shreveport
• 刊物名称: ADMINISTRATIVE SCIENCE QUARTERLY
• ISSN/ISSBN: 0001-8392
• DOI: 10.2307/2393738
• 发表日期: 1997
• 页码: 558-583
• 关键词: relative deprivation; SURVIVORS REACTIONS; procedural justice; BEHAVIOR; layoffs; MODEL

摘要

The studies reported here evaluated the conditions under which the relationship between employees' trust in and support for organizational authorities will be more or less pronounced. We hypothesized that employees' trust in organizational authorities would be more strongly related to their support for the authorities when they perceived the outcomes associated with authorities' decisions to be relatively unfavorable. The results of three field studies, in markedly different contexts, supported this prediction. In essence, the establishment of trust seems to be a potent force in overcoming the otherwise adverse reactions that employees may exhibit in reaction to decisions yielding unfavorable outcomes. Theoretical implications for the literatures on organizational trust and organizational justice are discussed, as are some practical implications and limitations of the studies.