Boundary management tactics and logics of action: The case of peer-support providers

• 成果类型: Article
• 署名作者: Bacharach, SB; Bamberger, P; McKinney, V
• 署名单位: Cornell University; Technion Israel Institute of Technology
• 刊物名称: ADMINISTRATIVE SCIENCE QUARTERLY
• ISSN/ISSBN: 0001-8392
• DOI: 10.2307/2667017
• 发表日期: 2000
• 页码: 704-736
• 关键词: SOCIAL SUPPORT; ORGANIZATIONAL CITIZENSHIP; stress; BURNOUT; work; behaviors; patterns; MODEL

摘要

From a qualitative study of flight attendants volunteering as support providers in a peer-based employee assistance program, we derive a typology of the boundary management tactics used by peer-support providers to maintain a comfortable distance from help recipients and propose a grounded theory explaining providers' selection of tactics. After identifying two factors associated with tactic selection (personal experience and social structure), we demonstrate that support providers' cognitive orientations, or logics of action, mediate the relationship between these factors and tactic selection. We identify four types of support providers' logics of action and show how a provider's logic may predict his or her preference for a particular boundary management tactic.