Can we talk, and should we? Managing emotional conflict in multicultural teams

• 成果类型: Article
• 署名作者: Von Glinow, MA; Shapiro, DL; Brett, JM
• 署名单位: State University System of Florida; Florida International University; University System of Maryland; University of Maryland College Park; Northwestern University
• 刊物名称: ACADEMY OF MANAGEMENT REVIEW
• ISSN/ISSBN: 0363-7425
• 发表日期: 2004
• 页码: 578-592
• 关键词: TOP MANAGEMENT TEAMS; organizational-change; performance; CHALLENGES; METAPHORS; PARADOX; JUSTICE

摘要

We highlight linguistic-related challenges in multicultural teams that increase the likelihood of emotional conflict, and also highlight the difficulty of finding words in emotional situations because of the nonlinear, fragmented, image-driven qualities of these circumstances. As a result, we question whether team members embroiled in emotional conflict ought to be advised to talk (discuss their feelings with the goal of repairing frayed relationships), whether this meaning of talk is shared by people from culturally different backgrounds, and what conflict management alternatives may exist when talk is not possible or desirable.