Coercion versus care: Using irony to make sense of organizational surveillance

• 成果类型: Review
• 署名作者: Sewell, Graham; Barker, James R.
• 署名单位: Imperial College London; University of Waikato
• 刊物名称: ACADEMY OF MANAGEMENT REVIEW
• ISSN/ISSBN: 0363-7425
• DOI: 10.5465/AMR.2006.22527466
• 发表日期: 2006
• 页码: 934-961
• 关键词: information-technology; CONCERTIVE CONTROL; SOCIAL-CONTROL; BRINGING WORK; POWER; resistance; management; privacy; LABOR; WORKPLACE

摘要

We identify two discursive formations of organizational surveillance (two coherent but competing systems of representation) that figure prominently in organization and management studies: the coercive formation and the caring formation. These formations have allowed communities of researchers who share basic theoretical assumptions to build distinctive bodies of knowledge about surveillance's purpose and consequences. We propose an ironic approach that allows us to consider the coercive and caring aspects of organization surveillance together-a move that. by acknowledging ambiguity and paradox, allows a dialogue to develop between the two research communities.