Organizational identity orientation, forging a link between organizational identity and organizations' relations with stakeholders

• 成果类型: Review
• 署名作者: Brickson, SL
• 署名单位: University of London; London Business School
• 刊物名称: ADMINISTRATIVE SCIENCE QUARTERLY
• ISSN/ISSBN: 0001-8392
• DOI: 10.2189/asqu.50.4.576
• 发表日期: 2005
• 页码: 576-609
• 关键词: social-structure; culture; determinants; self; identification; image; Negotiation; performance; conflicts; responses

摘要

To better understand the connection between organizational identity and how organizations relate to their stakeholders, this paper introduces the construct of identity orientation, previously applied at the individual-level of ana ys s, at the organizational-level of analysis and proposes that organizations have three distinct identity orientations: individualistic, relational, and collectivistic. In a field study using qualitative and quantitative methods and including 1,126 participants from 88 organizations in the legal services and non-alcoholic beverage industries, I assess the constructs viability, explore its properties, and analyze its predictors at multiple levels of analysis. Results reveal that organizations' relations with stakeholders constitute a prominent feature of organizational identity, that relations with external and internal stakeholders are perceived as tightly coupled, that both pure and hybrid identity orientation types are relatively common, and that identity orientation varies widely among business organizations. Further, specific organizational variables bearing on organizations' stakeholder relations appear to be stronger predictors of identity orientation than general organizational-level or individual-level variables. Implications for a range of literatures addressing organizations' external (stakeholder management, interorganizational relations) and internal relations (human resource management, psychological contracts) are discussed.