Crossing the line(s): A dual threshold model of anger in organizations

• 成果类型: Article
• 署名作者: Geddes, Deanna; Callister, Ronda Roberts
• 署名单位: Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University; Utah System of Higher Education; Utah State University
• 刊物名称: ACADEMY OF MANAGEMENT REVIEW
• ISSN/ISSBN: 0363-7425
• 发表日期: 2007
• 页码: 721-746
• 关键词: EXTRA-ROLE BEHAVIORS; EMOTIONAL INTELLIGENCE; individual-differences; COMMUNICATION STYLES; expression; WORKPLACE; self; work; CONSEQUENCES; experience

摘要

We present a theoretical model of contextualized anger expression to challenge prominent antisocial, aggression, and individual actor perspectives reflected in the current literature, and we assert that organizational observers' judgments and reactions help determine whether anger results in more negative or positive outcomes. The dual threshold model includes an expression threshold, which is crossed when individuals communicate rather than suppress anger, and an impropriety threshold, which is crossed if expressed anger violates organizational emotion display norms.