Explaining compassion organizing

• 成果类型: Review
• 署名作者: Dutton, Jane E.; Worline, Monica C.; Frost, Peter J.; Lilius, Jacoba
• 署名单位: University of Michigan System; University of Michigan; Emory University; University of British Columbia; Queens University - Canada
• 刊物名称: ADMINISTRATIVE SCIENCE QUARTERLY
• ISSN/ISSBN: 0001-8392
• DOI: 10.2189/asqu.51.1.59
• 发表日期: 2006
• 页码: 59-96
• 关键词: culture; intelligence; ORGANIZATION; CAPABILITY; PSYCHOLOGY; RESOURCES; emotions; IDENTITY; issues; view

摘要

We develop a theory to explain how individual compassion in response to human pain in organizations socially coordinated through a process we call compassion organizing. The theory specifies five mechanisms, including contextual enabling of attention, emotion, and trust, agents improvising structures, and symbolic ment, that show how the social architecture of an organization interacts with agency and emergent features to affect the extraction, generation, coordination, and calibration of resources. In doing so, our theory of compassion organizing suggests that the same structures designed for the normal work of organizations can be redirected to a new purpose to respond to members' pain. We discuss the implications of the theory for compassion organizing and for collective organizing more generally.