Representational gaps, information processing, and conflict in functionally diverse teams

• 成果类型: Article
• 署名作者: Cronin, Matthew A.; Weingart, Laurie R.
• 署名单位: George Mason University; Carnegie Mellon University
• 刊物名称: ACADEMY OF MANAGEMENT REVIEW
• ISSN/ISSBN: 0363-7425
• 发表日期: 2007
• 页码: 761-773
• 关键词: SHARED MENTAL MODELS; MANAGEMENT TEAMS; performance; COMMUNICATION; IMPACT; task

摘要

Functional diversity in teams. while potentially beneficial, increases the likelihood that individual team members will perceive the team's task differently, leading to gaps between teammates' interpretations of what is needed for the team to be successful. These representational gaps are likely to create conflict as teammates try to solve what are essentially incompatible problems. Understanding how these general mechanisms work should deepen our understanding of information processing and conflict in diverse teams.