FEIGNED VERSUS FELT: FEIGNING BEHAVIORS AND THE DYNAMICS OF INSTITUTIONAL LOGICS

• 成果类型: Article
• 署名作者: Jarvis, Lee C.
• 署名单位: Grenoble Ecole Management
• 刊物名称: ACADEMY OF MANAGEMENT REVIEW
• ISSN/ISSBN: 0363-7425
• DOI: 10.5465/amr.2014.0363
• 发表日期: 2017
• 页码: 306-333
• 关键词: EMOTIONAL LABOR; health-care; social interactions; PROFESSIONAL WORK; COMPETING LOGICS; DISPLAY RULES; ORGANIZATIONS; service; IDENTITY; anger

摘要

Responding to the paucity of institutional literature meaningfully distinguishing between emotional displays and the experience of emotions, I describe the process by which display rules are codified into the logics governing an institutional regime. I then theorize the role of feigning behaviors-emotional displays that are decoupled from the physiological experience of emotion either in intensity or valence (positive/negative)-in the higher-order dynamics of institutional logics. Specifically, I suggest that the two categories of feigning behavior (valence congruous feigning and diametric feigning) can play different roles in catalyzing the coexistence, blending, and contestation of logics. This research aids institutional theorists in understanding the local affairs and on-the-ground lived experiences of logics by highlighting the role of feigned emotional display as the ubiquitous mechanism through which persons navigate and cope with institutional mandates.