GOOD CITIZEN INTERRUPTED: CALIBRATING A TEMPORAL THEORY OF CITIZENSHIP BEHAVIOR

• 成果类型: Article
• 署名作者: Methot, Jessica R.; Lepak, David; Shipp, Abbie J.; Boswell, Wendy R.
• 署名单位: Rutgers University System; Rutgers University New Brunswick; University of Massachusetts System; University of Massachusetts Amherst; Texas Christian University; Texas A&M University System; Texas A&M University College Station; Mays Business School; Texas A&M University System; Texas A&M University College Station; Mays Business School
• 刊物名称: ACADEMY OF MANAGEMENT REVIEW
• ISSN/ISSBN: 0363-7425
• DOI: 10.5465/amr.2014.0415
• 发表日期: 2017
• 页码: 10-31
• 关键词: JOB-SATISFACTION; ORGANIZATIONAL SOCIALIZATION; STRATEGIC CHANGE; DISPOSITIONAL PREDICTORS; CONTEXTUAL PERFORMANCE; Impression management; DYNAMIC RELATIONSHIPS; self-regulation; GOOD SOLDIERS; IDENTITY

摘要

Burgeoning theory and research signal the prominence of within-individual dynamics in organizational citizenship behavior (OCB), with such work focusing primarily on short-term (i.e., minutes, days, weeks) fluctuations that result from a focus on immediate circumstances. But longer-term variations in OCB also occur as people continuously craft identity narratives to tell evolving stories about themselves using selective appropriation of the past, present, and future. By focusing on individuals who have internalized a good citizen identity (a reflection of one's self-concept as a person who demonstrates OCB), we shift attention by presenting theory that speaks to modifications of OCB trends over the course of good citizens' tenure. We ground our framework in the time-dependent perspectives of sensemaking and dynamic behavior to specify precise temporal relationships between triggering cues and OCB modifications. Specifically, we define a baseline OCB trend and then develop propositions about how sensemaking cues linked to role transitions and work episodes can prompt differences in four trend effects: lag, rate of change, magnitude, and permanence. In doing so we identify circumstances that interrupt good citizens' ongoing flow and that could spark permanent modifications to OCB.