TOWARD A CONTEXTUALIZED VIEW OF VOICE QUALITY, ITS DIMENSIONS, AND ITS DYNAMICS ACROSS NEWCOMER SOCIALIZATION

• 成果类型: Article
• 署名作者: Farh, Crystal I. C.; Li, Junchao (Jason); Lee, Thomas W.
• 署名单位: University of Washington; University of Washington Seattle; Rutgers University System; Rutgers University New Brunswick; University of Washington; University of Washington Seattle
• 刊物名称: ACADEMY OF MANAGEMENT REVIEW
• ISSN/ISSBN: 0363-7425
• DOI: 10.5465/amr.2019.0159
• 发表日期: 2024
• 页码: 399-428
• 关键词: ORGANIZATIONAL AMBIDEXTERITY; EMPLOYEE VOICE; financial performance; INFORMATION-SEEKING; WORK-ENVIRONMENT; self-efficacy; creativity; antecedents; BEHAVIOR; TACTICS

摘要

As research on employee voice proliferates, there is an emerging interest in understanding the kinds of voice that have greater potential to enhance performance - that is, the productivity and quality of unit and organizational outputs. Yet, existing work in this area has focused primarily on characteristics of voice that appear valued by recipients, falling short in specifying the dimensions that contribute to voice ' s performanceenhancing potential or the conditions that facilitate its development in organizations. Envisioning voice quality as a cross -level and context -specific phenomenon, we advance a contextualized theory that first draws on an organizational ambidexterity perspective to detail how voice quality is multiplicatively composed of three dimensions - desirability , feasibility , and, in exploration -focused contexts, degree of change . Further recognizing that the development of voice quality depends on context -specific knowledge, experiences, and cognitions, we accentuate how time - in conjunction with other individual and contextual factors - produces ebbs and flows in voice quality in the specific case of newcomer socialization. Altogether, our framework aims to build consensus around a contextualized understanding of the dimensions of voice quality, highlight its dynamic nature, and advance a temporally precise theory around its unique nomological network in organizations.