Safety climate in health care organizations: A multidimensional approach

• 成果类型: Article
• 署名作者: Katz-Navon, T; Naveh, E; Stern, Z
• 署名单位: Reichman University; Technion Israel Institute of Technology; Hebrew University of Jerusalem; Hadassah University Hospital; Hadassah University Medical Center
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/AMJ.2005.19573110
• 发表日期: 2005
• 页码: 1075-1089
• 关键词: performance; MODERATOR; MODEL; medicine; BEHAVIOR; QUALITY; errors; time

摘要

Treatment errors are a major problem in the health care industry. This study explored four dimensions of safety climate and the interactions among them as predictors of treatment errors. A total of 632 participants in 46 hospital units assessed their units' safety climate. Results demonstrated a curvilinear relationship between the levels of the perceived detailing of safety procedures and the number of treatment errors. Also, the perceived priority of safety moderated the curvilinear relationship between safety procedures and treatment errors as well as the relationship between the way employees interpreted their managers' safety practices and treatment errors.