Diversity crises: How firms manage discrimination lawsuits

• 成果类型: Article
• 署名作者: James, Erika Hayes; Wooten, Lynn Perry
• 署名单位: University of Virginia; University of Michigan System; University of Michigan
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• 发表日期: 2006
• 页码: 1103-1118
• 关键词: integration; reputation

摘要

Using a qualitative design, we develop a model of discrimination lawsuit resolution identifying type of discrimination, firms' verbal and behavioral responses, and stakeholder mobilization as key. Data from media accounts of lawsuits reveal four paths to resolution, distinguishable largely by the type of discrimination they represent. Findings also highlight aspects of race discrimination and sexual harassment that invite different organizational responses than other forms of discrimination. In addition, analysis of the response paths suggests that external stakeholders with and without formal authority critically influence firms' responses. We discuss findings in the context of organizational responses to threat, and institutional theory.