Boundary spanners' identification, intergroup contact, and effective intergroup relations

• 成果类型: Article; Proceedings Paper
• 署名作者: Richter, Andreas W.; West, Michael A.; Van Dick, Rolf; Dawson, Jeremy F.
• 署名单位: Aston University; Goethe University Frankfurt
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/AMJ.2006.23478720
• 发表日期: 2006
• 页码: 1252-1269
• 关键词: Social identity; CONFLICT; self; differentiation; interdependence; ORGANIZATIONS; subgroup; categorization; task

摘要

We examined the relationship between group boundary spanners' work group identification and effective (i.e., harmonious and productive) intergroup relations in 53 work groups in five health care organizations. The data suggest this relationship was moderated by boundary spanners' levels of organizational identification, thus supporting a dual identity model. Limited support was found for the moderating effect of intergroup contact. Finally, if boundary spanners displayed frequent intergroup contact and identified highly with their organization, group identification was most strongly related to effective intergroup relations.