SEARCHING FOR THE OPTIMAL LEVEL OF EMPLOYEE TURNOVER: A STUDY OF A LARGE UK RETAIL ORGANIZATION

• 成果类型: Article
• 署名作者: Siebert, W. Stanley; Zubanov, Nikolay
• 署名单位: University of Birmingham
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/AMJ.2009.37308149
• 发表日期: 2009
• 页码: 294-313
• 关键词: human-resource management; VOLUNTARY TURNOVER; quit rates; performance; PRODUCTIVITY; systems; work

摘要

We study the relationship between sales assistant turnover and labor productivity in 325 stores of a large U.K. clothing retailer tracked over 1995-99. We find that the turnover-productivity relationship is contingent on type of work system. For a large group of part-timers, managed under a secondary work system, the relationship clearly has an inverted U-shape, but for the smaller group of full-timers, managed under a commitment system, the relationship is the conventional negative one. Implications for the contingency view of the link between turnover and productivity are discussed.