WITH HEAD AND HEART: HOW EMOTIONS SHAPE PARADOX NAVIGATION IN VETERINARY WORK

• 成果类型: Article
• 署名作者: Pradies, Camille
• 署名单位: Universite Catholique de Lille; EDHEC Business School
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/amj.2019.0633
• 发表日期: 2023
• 页码: 521-552
• 关键词: MANAGERIAL SENSEMAKING; INTEGRATING EMOTIONS; decision-making; management; MODEL; ORGANIZATIONS; CONTRADICTIONS; AMBIVALENCE; INNOVATION; BUSINESS

摘要

Emotions are part of everyday life, and paradox scholars have long acknowledged that navigating paradox-that is, opposite, interrelated, and enduring tensions-is inher-ently emotional. Yet, how such emotions shape the ways in which individuals navigate paradoxes remains unclear. Drawing on an in-depth qualitative study of 63 veterinar-ians facing the business-care paradox, I develop an emotionally informed model of how individuals navigate paradox at work. I find that emotions: (a) make paradox salient by surfacing a personal connection to paradoxical tensions, (b) trigger flexible emotional labor while responding to paradox, and (c) leave emotional traces that foster ongoing learning. In so doing, I surface how emotions shape the way paradoxes are recognized and experienced. My model invites paradox scholars to consider the centrality of emo-tions in paradox navigation, thus moving beyond emotions as something to be avoided and instead embracing their generative potential. Foregrounding emotions offers rich theoretical opportunities for future work.