THE ROLE OF DISCERNMENT AND MODULATION IN ENACTING OCCUPATIONAL VALUES: HOW CAREER ADVISING PROFESSIONALS NAVIGATE TENSIONS WITH CLIENTS

• 成果类型: Article
• 署名作者: Chan, Curtis K.; Hedden, Luke N.
• 署名单位: Boston College
• 刊物名称: ACADEMY OF MANAGEMENT JOURNAL
• ISSN/ISSBN: 0001-4273
• DOI: 10.5465/amj.2020.1014
• 发表日期: 2023
• 页码: 276-305
• 关键词: ORGANIZATIONAL VALUES; work; sociology; IDENTITY; image; field; collaboration; CONSTRUCTION; institutions; segregation

摘要

Enacting occupational values is vital to expert professionals' solidarity and sense of pur-pose. Yet, many professionals face audiences in their relational contexts-especially powerful clients-who can hold incongruent values and may threaten professionals' jurisdictional control. How can experts enact their values without jeopardizing their jurisdictional control amid clients holding incongruent values? We examine career advi-sers in undergraduate business schools, whose occupational values often contrasted with values common among their student clients. Through an ethnography of one school's career advisers, combined with interviews of such advisers throughout the United States, we find that advisers navigated interactions by discerning student values and accordingly modulating their value-enactment practices through masking, moderat-ing, or magnifying their values. This allowed advisers to uphold their jurisdictional con-trol when facing students exhibiting incongruent values, while enacting their values with students exhibiting unclear or congruent values. We contribute to the relational per-spective on occupations and professions by positing how discernment and modulation help experts navigate relational tensions by recognizing and drawing on intraclientele heterogeneity, unpacking how professionals might not entirely resist or change amid incongruence but instead pursue a more mixed approach, and highlighting when and how experts mask or moderate rather than overtly enact their values.