The Role of Caseworkers in Unemployment Insurance: Evidence from Unplanned Absences

• 成果类型: Article
• 署名作者: Schiprowski, Amelie
• 署名单位: University of Bonn
• 刊物名称: JOURNAL OF LABOR ECONOMICS
• ISSN/ISSBN: 0734-306X
• DOI: 10.1086/706092
• 发表日期: 2020
• 页码: 1189-1225
• 关键词: teachers; impacts

摘要

Caseworkers are the main human resources used to provide social services. This paper asks whether and how much caseworkers matter for the outcomes of unemployed individuals. Using large-scale administrative data, I exploit exogenous variation in unplanned absences among Swiss unemployment insurance caseworkers. I find that individuals who lose a meeting with their caseworker stay unemployed 5% longer. Results show large heterogeneity in the personal impact of caseworkers: the effect of a forgone meeting is zero for caseworkers in the lower half of the productivity distribution but is more than twice the average effect for caseworkers in the upper half.