作者：SWISS, JE
作者单位：North Carolina State University
摘要：Is total quality management (TQM) useful for public sector organizations? James E. Swiss argues that the orthodox form of TQM expressed in the works of W. Edwards Deming and others will not work well in government agencies for a variety of reasons. Among other factors limiting the usefulness of orthodox TQM for public sector agencies is the stress on products rather than services, on well defined consumer groups, on inputs and processes rather than results, and on an organization culture with ...
作者：MILLER, TC
作者单位：National Science Foundation (NSF)
摘要：What is the stake of public administration in political reform? Trudi Miller contends that public administrators have a great deal to gain from populist reforms that would focus on a revitalization of Madisonian democracy and capitalism as envisioned by Adam Smith. She argues that both the political right and left have turned the views of Smith and Madison on their heads, generating a political economy that sustains and exacerbates economic injustice. Public administration professionals, as ag...
