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作者：Teodoro, Manuel P.; Smith, Jean
作者单位：University of Wisconsin System; University of Wisconsin Madison
摘要：Limited awareness impedes take-up in low-income utility assistance programs, which often suffer from low uptake. This study uses a field experiment to evaluate direct mail as a means of reducing learning burdens and thereby increasing participation in financial assistance programs offered by a large American sewer utility. Employing a conjoint design, we sent customers mailings that varied by medium (postcard vs. letter), frequency, color, sender (government vs. nonprofit), message framing (pe...
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作者：Berman, Evan M.; Prasojo, Eko; Fathurrahman, Reza; Samartini, Andre; Plimmer, Geoff; Sabharwal, Meghna; Neiva, Vinicius; Syarien, Muhamad Imam Alfie; Hariyati, Desy; Puspasari, Debie; Wijayanti, Fajar Wardani; Ferdiansyah, Julyan
作者单位：Getulio Vargas Foundation; University of Indonesia; Getulio Vargas Foundation; Victoria University Wellington; University of Texas System; University of Texas Dallas
摘要：Strategic program management (SPM) is an approach for advancing the aspirations of programs and their impact. While programs are omnipresent in government, concerns exist that they are not always strategically managed. Studies that examine SPM are lacking. This study defines and conceptualizes SPM, examines it in two national governments (Brazil and Indonesia), and focuses on felt performance accountability as a driver of SPM use. SPM use is highly uneven, and despite concerns about the effect...
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作者：Baekgaard, Martin; Doring, Matthias; Thomsen, Mette Kjaergaard
作者单位：Aarhus University; University of Southern Denmark
摘要：Research suggests that citizens often abstain from taking up benefits for which they are eligible because of the costs of learning about how to apply for and the compliance and psychological costs associated with taking up benefits. But to what extent can such burdens be altered simply by changing the way rules are communicated? Bridging literatures on administrative burden, communication theory, and cognitive psychology, we theorize and test the causal impact (using a pre-registered randomize...
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作者：Yang, Wenting
作者单位：Nankai University
摘要：Public agencies face diverse expectations from external actors regarding their responsiveness. However, systemic research explaining how institutional pressures arising from these expectations, particularly formal rules and informal norms, motivate public agencies to respond remains limited. By conducting a national-scale field experiment among 949 provincial-level agencies in China, this study tests the effect of regulative pressure from formal rules and normative pressure from informal norms...
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作者：[Anonymous]
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作者：Song, Miyeon; An, Seung-Ho; Yang, Sun Gue (Susan)
作者单位：Chung Ang University; University of Arizona; University of South Carolina System; University of South Carolina Columbia
摘要：The literature on citizen satisfaction has predominantly focused on the key factors of service quality, with scant attention paid to the role of equity. Furthermore, these studies often rely on a single demographic identity within a single country, limiting their scope. This study aims to address these gaps by examining how outcome disparities based on socioeconomic status (SES) affect satisfaction with service providers across countries. Using a cross-national education database, we employ th...
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作者：Zhang, Jingyu; Pan, Yuxin; Tang, Xiao
作者单位：Tsinghua University
摘要：Data manipulation plagues principals for providing noisy performance data. Yet, it also has pitfalls for agents, which receive relatively little attention in the literature. Due to the performance data manipulated by previous agents, incumbent agents fall into the dilemma regarding whether to continue or curb data manipulation. We argue that to navigate the dilemma, political agents leverage the anti-corruption opportunity window to curb data manipulation. Using panel data from China's local g...
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作者：Alishani, Art; Homburg, Vincent; Velsberg, Ott
作者单位：University of Tartu; Erasmus University Rotterdam - Excl Erasmus MC; Erasmus University Rotterdam; Umea University
摘要：Public service providers around the world are now offering chatbots to answer citizens' questions and deliver digital services. Using these artificial intelligence-powered technologies, citizens can engage in conversations with governments through systems that mimic face-to-face interactions and adjust their use of natural language to citizens' communication styles. This paper examines emerging experiences with chatbots in government interactions, with a focus on exploring what public administ...
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作者：Schiff, Kaylyn Jackson
作者单位：Purdue University System; Purdue University
摘要：Does collective citizen input impact government priorities and performance in service provision? As cities increasingly offer interactive issue reporting options through online platforms and mobile apps, I investigate whether comments and follows on requests drive faster issue resolution. I theorize that this input signals issue validity, severity, or scrutiny, assisting city administrators in prioritizing and responding to requests. Leveraging a novel dataset of requests from 100 cities, I fi...
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作者：Ruddle, Travis; Gates, Darin; Hart, David
作者单位：Brigham Young University; Brigham Young University
摘要：Do no harm (DNH) represents a foundational moral framework for public administration ethics. Prohibitive moral principles, rather than aspirational values, provide a more coherent and operational basis for ethical public service-even when confronting demands for proactive intervention. Bernard Gert's theory of common morality reveals how rationality and impartiality underpin moral rules designed to prevent fundamental harms, while acknowledging challenges of defining and ranking competing harm...
