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作者：Lee, Sanghak; Shin, Donghyuk; Kwon, K. Hazel; Han, Sang Pil; Lee, Seok Kee
作者单位：Arizona State University; Arizona State University-Tempe; Korea Advanced Institute of Science & Technology (KAIST); Arizona State University; Arizona State University-Downtown Phoenix; Arizona State University; Arizona State University-Tempe; Hansung University
摘要：Disinformation activities that aim to manipulate public opinion pose serious challenges to managing online platforms. One of the most widely used disinformation techniques is bot-assisted fake social engagement, which is used to falsely and quickly amplify the salience of information at scale. Based on agenda-setting theory, we hypothesize that bot-assisted fake social engagement boosts public attention in the manner intended by the manipulator. Leveraging a proven case of bot-assisted fake so...
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作者：Aral, Sinan; Brynjolfsson, Erik; Gu, Chris; Wang, Hongchang; Wu, D. J.
作者单位：Massachusetts Institute of Technology (MIT); Stanford University; University System of Georgia; Georgia Institute of Technology; University of Texas System; University of Texas Dallas
摘要：How do firms benefit from integrated enterprise systems (IES), and how does the IES implementation strategy influence the returns from IES? We investigated the implementation strategy that firms should follow to integrate multiple enterprise systems regarding the timing of adoption and the richness of modules. Borrowing theories from software development literature and enterprise system implementation literature, we developed two IES implementation strategies, i.e., the agile strategy (simple,...
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作者：Cheng, Xiaoye; Bala, Hillol; Yang, Mochen
作者单位：University of Delaware; Indiana University System; Indiana University Bloomington; IU Kelley School of Business; University of Minnesota System; University of Minnesota Twin Cities
摘要：Firms must strategically manage their responses to user comments to keep users engaged on their social media business pages. The question of whether, how, and when a firm should respond to user comments to achieve favorable outcomes is of great interest to researchers and practitioners. We focus on these questions and study the effects of initial user comments and firm responses on subsequent user engagement on social media business pages. In particular, we theorize and examine how two feature...
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作者：You, Sangseok; Robert Jr, Lionel P.
作者单位：University of Michigan System; University of Michigan
摘要：Organizations are facing the new challenge of integrating humans and robots into one cohesive workforce. Relational demography theory (RDT) explains the impact of dissimilarities on when and why humans trust and prefer to work with others. This paper proposes RDT as a useful lens to help organizations understand how to integrate humans and robots into a cohesive workforce. We offer a research model based on RDT and examine dissimilarities in gender and co-worker type (human vs. robot) along wi...
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作者：Sting, Fabian J.; Tarakci, Murat; Recker, Jan
作者单位：University of Cologne; Erasmus University Rotterdam - Excl Erasmus MC; Erasmus University Rotterdam; University of Hamburg
摘要：Pervasive digitalization is changing how firms engage in strategic competition. Some firms are pursuing digital disruption strategies, using digital resources to rewire their value chain and change the landscape of their industry by redefining performance expectations. Other firms are adapting to digitalization by adding digital resources into their existing value chain. Through NK model simulations, we advance our understanding of digital disruption vis-& agrave;-vis adaptation in strategic c...
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作者：Zhang, Leting; Wattal, Sunil; Pang, Min-Seok
作者单位：University of Delaware; Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University; University of Wisconsin System; University of Wisconsin Madison
摘要：This paper examines the information security implications of hospitals participating in health information exchanges (HIE). While data security threats may increase when hospitals join HIEs to share data across organizational boundaries, HIEs institute secure exchange and promote security practices among participants. Due to these countervailing effects, it is unclear how joining an HIE affects hospitals' data breach risk. This study seeks to understand the security implications of HIEs from t...
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作者：Han, Brian Rongqing; Sun, Tianshu; Chu, Leon Yang; Wu, Lixia
作者单位：University of Illinois System; University of Illinois Urbana-Champaign
摘要：Many e-commerce platforms have established extensive networks of stations as their last-mile logistics infrastructure. This study investigates how this last-mile infrastructure may serve as an offline platform to connect customers and merchants in the physical world by leveraging walk-in traffic (organic interaction) and prompting interested customers through online intervention (induced interaction). Using free sample distribution as an example, we designed two large-scale studies in collabor...
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作者：Jussupow, Ekaterina; Benbasat, Izak; Heinzl, Armin
作者单位：Technical University of Darmstadt; University of British Columbia; University of Mannheim
摘要：People have conflicting responses for support from algorithms or humans in decision-making. On the one hand, they fail to benefit from algorithms due to algorithm aversion, as they reject decisions provided by algorithms more frequently than those made by humans. On the other hand, many prefer algorithmic over human advice, an effect of algorithm appreciation. However, currently, we lack a shared understanding of these constructs' meaning and measurements, resulting in a lack of theoretical in...
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作者：Safadi, Hani; Lalor, John P.; Berente, Nicholas
作者单位：University System of Georgia; University of Georgia; University of Notre Dame; University of Notre Dame
摘要：We investigate how bots influence human-to-human interaction in online communities. In doing so, we distinguish between reflexive and supervisory bots delegated by community participants and moderators, respectively. We hypothesize that reflexive bot activity will reduce direct reciprocity and increase generalized reciprocity and that supervisory bot activity will reduce preferential attachment among human participants. Through an analysis of almost 70 million posts on the discussion communiti...
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作者：Durcikova, Alexandra; Miranda, Shaila M.; Jensen, Matthew L.; Wright, Ryan T.
作者单位：University of Oklahoma System; University of Oklahoma - Norman; University of Arkansas System; University of Arkansas Fayetteville; University of Virginia
摘要：Cybersecurity groups navigate complex, challenging environments in their mission to protect their organizations. They experience uncertainty from adaptive threats from external attackers and unpredictable stakeholders. Under such volatility, business groups operate best when they are psychologically empowered. Recognizing the potential for empowerment to reduce organizational risk, we sought to learn how cybersecurity groups come to be (dis)empowered and how this (dis)empowerment is sustained....
