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作者：Tan, Chee-Wee; Benbasat, Izak; Cenfetelli, Ronald T.
作者单位：Copenhagen Business School; University of British Columbia
摘要：E-commerce service failures have been the bane of e-commerce, compelling customers to either abandon transactions entirely or switch to traditional brick-and-mortar establishments. Yet, there is a paucity of studies that investigates how such failures manifest on e-commerce websites and their impact on consumers. This paper, therefore, synthesizes extant literature on e-service and system success to arrive at a novel classification system that delineates e-commerce service failures into inform...
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作者：Venkatesh, Viswanath; Rai, Arun; Sykes, Tracy Ann; Aljafari, Ruba
作者单位：University of Arkansas System; University of Arkansas Fayetteville; University System of Georgia; Georgia State University
摘要：The United Nations' Millennium Development Goals listed high infant mortality rates as a major problem in developing countries, especially in rural areas. Given the powerful information dissemination capabilities, information and communication technologies (ICTs) have been suggested as interventions to build infant care awareness and to modify healthcare behaviors. We examine how the use of one ICT intervention-specifically, eHealth kiosks disseminating authenticated and accessible medical inf...
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作者：Srivastava, Shirish C.; Shainesh, G.
作者单位：Hautes Etudes Commerciales (HEC) Paris; Indian Institute of Management (IIM System); Indian Institute of Management Bangalore
摘要：The digital divide is usually conceptualized through goods-dominant logic, where bridging the divide entails providing digital goods to disadvantaged segments of the population. This is expected to enhance their digital capabilities and thus to have a positive influence on the digital outcomes (or services) experienced. In contrast, this study is anchored in an alternative service-dominant logic and posits that viewing the divide from a service perspective might be better suited to the context...
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作者：Boss, Scott R.; Galletta, Dennis F.; Lowry, Paul Benjamin; Moody, Gregory D.; Polak, Peter
作者单位：Bentley University; Pennsylvania Commonwealth System of Higher Education (PCSHE); University of Pittsburgh; City University of Hong Kong; Nevada System of Higher Education (NSHE); University of Nevada Las Vegas; State University System of Florida; Florida International University
摘要：Because violations of information security (ISec) and privacy have become ubiquitous in both personal and work environments, academic attention to ISec and privacy has taken on paramount importance. Consequently, a key focus of ISec research has been discovering ways to motivate individuals to engage in more secure behaviors. Over time, the protection motivation theory (PMT) has become a leading theoretical foundation used in ISec research to help motivate individuals to change their security-...
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作者：Steelman, Zachary R.; Hammer, Bryan I.; Limayem, Moez
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作者：Liu, De; Brass, Daniel J.; Lu, Yong; Chen, Dongyu
作者单位：University of Minnesota System; University of Minnesota Twin Cities; University of Kentucky; Southwestern University of Finance & Economics - China; Southwestern University of Finance & Economics - China; Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Soochow University - China
摘要：This paper investigates how friendship relationships act as pipes, prisms, and herding signals in a large online, peer-to-peer (P2P) lending site. By analyzing decisions of lenders, we find that friends of the borrower, especially close offline friends, act as financial pipes by lending money to the borrower. On the other hand, the prism effect of friends' endorsements via bidding on a loan negatively affects subsequent bids by third parties. However, when offline friends of a potential lender...
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作者：Park, Insu; Sharman, Raj; Rao, H. Raghav
作者单位：Dakota State University; State University of New York (SUNY) System; University at Buffalo, SUNY
摘要：This paper examines how an individual's disaster experience affects his or her perceptions of sociotechnical safety factors (risk, information assurance, resilience) and perceived usefulness of hospital information systems (HIS). This paper consists of two studies focusing on different aspects: a quasi-field experiment conducted with employees in three hospitals affected by a severe snowstorm (labeled a federal disaster) (N = 103), where we compare the perceptual factors in the context of the ...
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作者：Iyengar, Kishen; Sweeney, Jeffrey R.; Montealegre, Ramiro
作者单位：University of Colorado System; University of Colorado Boulder; Maastricht University
摘要：This study aims to contribute to the literature through the theoretical development and empirical investigation of the role of information technology use in organizational learning. We develop a theoretical framework that unpacks organizational learning into mechanisms and outcomes. The outcomes of organizational learning are distinguished at two levels: first-order and second-order. Based on the framework, we propose a research model set in the franchising context. We conceptualize franchisee...
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作者：Hoehle, Hartmut; Venkatesh, Viswanath
作者单位：University of Arkansas System; University of Arkansas Fayetteville
摘要：This paper presents a mobile application usability conceptualization and survey instrument following the 10step procedure recommended by MacKenzie et al. (2011). Specifically, we adapted Apple's user experience guidelines to develop our conceptualization of mobile application usability that we then developed into 19 first-order constructs that formed 6 second-order constructs. To achieve our objective, we collected four datasets: content validity (n = 318), pretest (n = 440), validation (n = 4...
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作者：Miranda, Shaila M.; Kim, Inchan; Summers, Jama D.
作者单位：University of Oklahoma System; University of Oklahoma - Norman; University of Tennessee System; University of Tennessee Knoxville
摘要：Organizing vision theory is an institutional alternative to the economic-rationality view of IT innovation diffusion. Institutional theorists have called for more attention to cognitive processes and structures in order to understand institutional mechanisms. Our objective was to unpack the cognitive structure of an organizing vision to understand its role in the diffusion of IT innovations. We focus on the know-why component of organizing visions and on social media as an IT innovation. In a ...
