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作者：Agarwal, Ashish; Hosanagar, Kartik; Smith, Michael D.
作者单位：University of Texas System; University of Texas Austin; University of Pennsylvania; Carnegie Mellon University
摘要：We study the impact of changes in the competitors' listings in organic search results on the performance of sponsored search advertisements. Using data from an online retailer's keyword advertising campaign, we measure the impact of organic competition on both click-through rate and conversion rate of sponsored search advertisements. We find that an increase in organic competition leads to a decrease in the click performance of sponsored advertisements. However, organic competition helps the c...
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作者：Liu, Ying; Aron, Ravi
作者单位：Shanghai University of Finance & Economics; Johns Hopkins University
摘要：We study the determinants of output quality in offshore business process outsourcing (BPO). Firms can exert control over output quality through incentives formally written into contracts and allow both clients and providers to manage the offshore agents creating a dual governance mechanism. We use a combination of two data sets, a cross sectional data set of 139 processes and a balanced panel data set comprising 21 processes with 36 observations per process, to investigate the impact of differ...
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作者：Pant, Gautam; Sheng, Olivia R. L.
作者单位：University of Iowa; Utah System of Higher Education; University of Utah
摘要：Competitive isomorphism refers to the phenomenon of competing firms becoming similar as they mimic each other under common market forces. With the growing presence of firms as well as their consumers and suppliers on the Web, we discover a parallel phenomenon of online isomorphism wherein the Web footprints of competing firms are found to overlap. We propose new online metrics based on the content, in-links, and outlinks of firms' websites to measure the presence of online isomorphism as well ...
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作者：Tan, Barney; Yi, Cheng; Chan, Hock C.
作者单位：University of Sydney; Tsinghua University; National University of Singapore
摘要：Early studies on Web design typically caution against the use of distracting website features in electronic commerce, such as animated banners, pop-ups, and floating advertisements, because they may cause annoyance for online consumers and disrupt information processing, leading to poorer purchase decisions. Yet, the recently uncovered deliberation-without-attention (D-W-A) effect suggests that distracting consumers from the decision-making process may improve their decision quality when there...
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作者：Ma, Dan; Seidmann, Abraham
作者单位：Singapore Management University; University of Rochester
摘要：Software as a Service (SaaS) delivers a bundle of applications and services through the Web. Its on-demand feature allows users to enjoy full scalability and to handle possible demand fluctuations at no risk. In recent years, SaaS has become an appealing alternative to purchasing, installing, and maintaining modifiable off-the-shelf (MOTS) software packages. We present a game-theoretical model to study the competitive dynamics between the SaaS provider, who charges a variable per-transaction f...
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作者：Constantinides, Panos; Barrett, Michael
作者单位：University of Warwick; University of Cambridge
摘要：In this paper, we examine the challenges around the development and scalability of information infrastructures. We identify two possible solutions proposed in the literature, one emphasizing more top-down control and the need for a clear IT governance framework, and a second arguing for a more flexible approach since absolute control is impossible and only leads to drift and unintended outcomes. We suggest that there is a clear gap in the literature in better understanding how to govern the de...
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作者：Yaraghi, Niam; Du, Anna Ye; Sharman, Raj; Gopal, Ram D.; Ramesh, Ram
作者单位：Brookings Institution; State University of New York (SUNY) System; University at Buffalo, SUNY; University of Connecticut
摘要：Health Information Exchanges (HIE) are becoming integral parts of the national healthcare reform efforts, chiefly because of their potential impact on cost reduction and quality enhancement in healthcare services. However, the potential of an HIE platform can only be realized when its multiple constituent users actively participate in using its variety of services. In this research, we model HIE systems as multisided platforms that incorporate self-service technologies whose value to the users...
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作者：Hui, Kai-Lung; Png, I. P. L.
作者单位：Hong Kong University of Science & Technology; National University of Singapore
摘要：Previous research into consumer choice of service channels studied the impact of online access as an addition to conventional service. Here, we study the impact of a compulsory migration to an online channel. We exploit a natural experiment in the implementation of a new federal government service to identify the causal effect of access channel on consumer choice. The government served western states through the Internet and telephone at all times. However, for the first 10 days, the governmen...
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作者：Tiwana, Amrit; Kim, Stephen K.
作者单位：University System of Georgia; University of Georgia; Iowa State University
摘要：The information technology (IT) governance literature predominantly explains firms' IT governance choices, but not their strategic consequences. We develop the idea that a firm's IT governance choices induce adeptness at strategically exploiting IT only when they are discriminatingly aligned with its departments' knowledge outside their specialty. Discriminating means that governing the two undertheorized classes of IT assets-apps and infrastructure-requires peripheral knowledge in different d...
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作者：Joseph, Damien; Ang, Soon; Slaughter, Sandra A.
作者单位：Nanyang Technological University; University System of Georgia; Georgia Institute of Technology
摘要：This study draws on distributive justice, human capital, and stigmatization theories to hypothesize relationships between relative pay gap and patterns of job mobility. Our study also expands the criterion space of job mobility by contrasting different job destinations when information technology (IT) professionals make job moves. We examine three job moves: (a) turnover to another IT job in a different firm, (b) turnaway-within to a non-IT job, and (c) turnaway-between to a different firm and...
