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作者：Song, Boqian; Li, Michael Z. F.
作者单位：Southwestern University of Finance & Economics - China; Nanyang Technological University
摘要：In this study, we investigate unbundling when a firm dynamically prices a basic service, while separating the sale of a fixed-price add-on. We characterize the optimal dynamic unbundling pricing policy and investigate its structural properties. We find that the value function with unbundling increases in the degree of dependence between consumers' reservation prices for basic service and add-on. However, there are no similar monotonicity properties for the optimal price of the basic service. F...
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作者：Ertekin, Necati
作者单位：Santa Clara University
摘要：This study contributes to the understanding of customer relationship management by assessing how an in-store customer return experience can influence customer exchange behavior and satisfaction during a return event, and customer repurchase behavior following a return event. Exchanges, satisfaction, and repurchases are potential customer relationship management outcomes that may contribute to customer lifetime value. We empirically examine these outcomes with respect to two store labor factors...
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作者：Yuan, Quan; Chen, Youhua (Frank); Yang, Jian; Zhou, Yun
作者单位：Zhejiang University; City University of Hong Kong; Rutgers University System; Rutgers University Newark; Rutgers University New Brunswick; McMaster University
摘要：The use of permit markets to mitigate harmful emissions is on the rise. When participating in such a market, an emitting firm needs to acquire from it permits that cover emissions resulting from production. Thus, it has to simultaneously cope with fluctuating permit prices and random demand, and also juggle between the activities of permit trading and permit-consuming production. We shed light on this complex dynamic control problem, while confronting difficulties brought on by fixed as well a...
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作者：Kent, Pettis; Siemsen, Enno
作者单位：Loyola University Chicago; University of Wisconsin System; University of Wisconsin Madison
摘要：We use a behavioral experiment to examine whether the use of templates facilitates or hinders a faster production ramp-up after a process move. If the environment in which a template is applied closely resembles the environment in which the template was developed, template use promotes knowledge transfer, resulting in increased performance while ramping up the process. However, when the environments at the origin and destination of the template differ, these benefits do not occur. We further s...
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作者：Lu, Ye; Song, Miao; Yang, Yi
作者单位：City University of Hong Kong; Hong Kong Polytechnic University; Zhejiang University
摘要：The production/ordering cost structure is fundamental to determining an optimal inventory control policy. For example, it is well known that a base-stock policy is optimal for inventory systems with linear production costs, whereas an (s,S) policy is optimal if both linear and fixed costs exist. However, many of the cost structures that have arisen from the practice are quite complex and make the optimal policies too complicated for managers to implement. In this study, we propose several easy...
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作者：Freund, Daniel; Henderson, Shane G.; Shmoys, David B.
作者单位：Cornell University
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作者：Mehra, Amit; Saha, Rajib Lochan
作者单位：University of Texas System; University of Texas Dallas; Indian School of Business (ISB)
摘要：Many software product firms release a public beta prior to launching its product. Public betas are adopted by innovator consumers and firms use free feedback from these consumers to improve the quality of the product. While trying out the public beta, innovators also learn their product preferences accurately. In addition, opinions expressed by the innovators about the software on public forums like blogs, etc., can introduce a perception bias about the product's quality among the imitator con...
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作者：Singhal, Kalyan; Feng, Qi; Ganeshan, Ram; Sanders, Nada R.; Shanthikumar, J. George
作者单位：University System of Maryland; University of Baltimore; Purdue University System; Purdue University; William & Mary; Northeastern University
摘要：Big data has the potential of offering valuable insights into the way organizations function, and it is changing theway organizations make decisions. Nine invited essays provide a wide range of perspectives on the role of big data in customer-driven supply chains, healthcare operations, retail operations, demand planning and manufacturing, environmental and social issues, humanitarian operations, agriculture supply chains, and service operations. Decision makers should have clean, valid, and r...
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作者：Huang, Song; Guan, Xu; Chen, Ying-Ju
作者单位：South China Agricultural University; Wuhan University; Hong Kong University of Science & Technology
摘要：This study investigates a retailer's incentive for sharing private demand information with a supplier who may encroach the retail channel by imposing a fixed entry cost. Although conventional wisdom suggests that a retailer should withhold her private demand observations to maintain an information advantage over the supplier, we obtain a different conclusion by demonstrating that the retailer may prefer to voluntarily share the demand information in anticipation of supplier encroachment. The i...
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作者：Yi, Zelong; Wang, Yulan; Liu, Yun; Chen, Ying-Ju
作者单位：Shenzhen University; Hong Kong Polytechnic University; Shanghai Lixin University of Accounting & Finance; Hong Kong University of Science & Technology; Hong Kong University of Science & Technology
摘要：Consumers seek for not only base functionalities of products they buy but also fairness in transactions. In this work, we investigate how such fairness-seeking behavior affects a manufacturer's distribution channel structure selection. Specifically, the manufacturer can sell the product directly to consumers (named direct selling) or via a middleman retailer (named agent selling). The manufacturer then decides which distribution channel to adopt with an aim to maximize his profit. Under a news...
