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作者：Ou, Jinwen; Hsu, Vernon N.; Li, Chung-Lun
作者单位：Jinan University; Chinese University of Hong Kong; Hong Kong Polytechnic University
摘要：We consider the scheduling of truck arrivals at an air cargo terminal. By coordinating arrivals of cargo delivery trucks with outbound flight departure schedules, some of the shipments can be transferred directly to the departing flights, while others will be stored at the terminal's storage facility and incur extra handling and storage costs. The objective is to obtain a feasible schedule so as to minimize the total cost of operations. We formulate the problem as a time-indexed integer progra...
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作者：Bendoly, Elliot; Croson, Rachel; Goncalves, Paulo; Schultz, Kenneth
作者单位：Emory University; University of Texas System; University of Texas Dallas; University of Texas System; University of Texas Dallas; Massachusetts Institute of Technology (MIT); University of Alberta
摘要：Whenever intrepid researchers venture into new terrain, they find that they require knowledge outside of their formal training. This paper reviews bodies of knowledge for operations management (OM) researchers interested in the new area of Behavioral Operations. We highlight theoretical constructs and empirical phenomena from cognitive psychology, social psychology, group dynamics, and system dynamics. We also provide a guide for where to go to learn more about each body of knowledge. Our over...
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作者：Zhang, Xiaolong; Zhao, Yao
作者单位：University System of Georgia; Georgia Southern University; Rutgers University System; Rutgers University New Brunswick; Rutgers University Newark
摘要：This paper considers two parallel supply chains with interacting demand streams. Each supply chain consists of one supplier and one retailer. The two demand streams are jointly described with a vector autoregressive time-series process in which they interact and their respective innovation errors correlate contemporaneously. For each supply chain, we develop insights into when and how much the supplier and the retailer can improve on their forecasting accuracy if the external demand history of...
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作者：Akcay, Yalcin; Balakrishnan, Anant; Xu, Susan H.
作者单位：Koc University; University of Texas System; University of Texas Austin; Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park
摘要：Resource flexibility is an important tool for firms to better match capacity with demand so as to increase revenues and improve service levels. However, in service contexts that require dynamically deciding whether to accept incoming jobs and what resource to assign to each accepted job, harnessing the benefits of flexibility requires using effective methods for making these operational decisions. Motivated by the resource deployment decisions facing a professional service firm in the workplac...
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作者：Venkatesh, Viswanath; Bala, Hillol; Sykes, Tracy Ann
作者单位：University of Arkansas System; University of Arkansas Fayetteville; Indiana University System; IU Kelley School of Business; Indiana University Bloomington; Australian National University
摘要：India is an important frontier for economic growth, investments, and development. The service sector, like the manufacturing industry, in India is booming. Following the trend of their western counterparts, service organizations in India are implementing enterprise-level information and communication technologies (ICTs) to support service processes. In this paper, we used socio-technical systems theory to develop hypotheses about the effects of ICTs on the five job characteristics, i.e., skill...
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作者：Meester, Geoffrey A.; Mehrotra, Anuj; Natarajan, Harihara Prasad; Seifert, Michael J.
作者单位：University of Miami; Pfizer; Pfizer USA
摘要：Driven by market pressures, financial service firms are increasingly partnering with independent vendors to create service networks that deliver greater profits while ensuring high service quality. In the management of call center networks, these partnerships are common and form an integral part of the customer care and marketing strategies in the financial services industry. For a financial services firm, configuring such a call center service network entails determining which partners to sel...
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作者：Levin, Yuri; McGill, Jeff; Nediak, Mikhail
作者单位：Queens University - Canada
摘要：We introduce a dynamic pricing model for a monopolistic company selling a perishable product to a finite population of strategic consumers (customers who are aware that pricing is dynamic and may time their purchases strategically). This problem is modeled as a stochastic dynamic game in which the company's objective is to maximize total expected revenues, and each customer maximizes the expected present value of utility. We prove the existence of a unique subgame-perfect equilibrium pricing p...
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作者：Apte, Uday M.; Cavaliere, Richard A.; Kulkarni, Shailesh S.
作者单位：United States Department of Defense; United States Navy; Naval Postgraduate School; Saint Joseph's University; University of North Texas System; University of North Texas Denton
摘要：Information-intensive services (IIS), such as financial services, business services, health care, and education, form a large and growing part of the service sector in the US economy. In this paper we present a classification of IIS based on their operational characteristics. We also propose empirically grounded conceptual analysis and prescriptive frameworks useful for the improvement of certain types of IIS. By conducting statistical analyses of a large sample of claims data from one of the ...
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作者：Bollapragada, Srinivas; Nair, Suresh K.
作者单位：General Electric; University of Connecticut
摘要：Consumer delinquencies are a major problem for banks and other credit card issuers. These firms have collection centers across the country to collect outstanding balances from delinquent accounts. Their main strategy is to first send reminder notices and, if that does not work, to telephone delinquent customers and request payment. The latter often becomes necessary, resulting in high costs of collection. Automated dialers are used to make the calls, and when the call goes through, it is direc...
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作者：Chen, Chien-Ming; Gong, Yeming; de Koster, Rene B. M.; van Nunen, Jo A. E. E.
作者单位：Erasmus University Rotterdam; Erasmus University Rotterdam - Excl Erasmus MC
摘要：This paper develops a novel framework to evaluate the integral performance of order picking systems with different combinations of storage and order picking policies. The warehousing literature on order picking mostly considers minimizing either elapsed time or distance as the sole objective, whereas warehouse managers in a supply chain have to look beyond single-dimensional performance and consider trade-offs among different criteria. Thus managers still need a unified and efficient framework...
