M&SOM - Manufacturing AND Service Operations Management

最新文章

• Mean Service Metrics: Biased Quality Judgment and the Customer-Server Quality Gap AI翻译
  作者：Batt, Robert J.; Tong, Jordan D.
  作者单位：University of Wisconsin System; University of Wisconsin Madison
  摘要：Problem definition: People often make service-quality judgments based on information about the quality of each server even though they care primarily about the quality each customer experiences. When and how do server-level quality metrics differ from customer-experienced ones? Can people properly account for these differences, or do they drive human judgment and decision biases? Academic/practical relevance: Biased judgments about service quality can cause governments to fund programs subopti...
• Supplier Competition and Cost Reduction with Endogenous Information Asymmetry AI翻译
  作者：Li, Cuihong
  作者单位：University of Connecticut
  摘要：Problem definition: We consider a buyer sourcing from multiple competing suppliers who exert cost-reduction efforts before procurement contracts are awarded. Academic/practical relevance: The supply chain is subject to the classic hold-up problem- as the lack of a contract commitment hinders suppliers' incentives to make investment upfront-complicated with supplier competition. Methodology: With deterministic cost-reduction outcomes, suppliers will not exert any effort if this effort is observ...
• Product Design Under Multinomial Logit Choices: Optimization of Quality and Prices in an Evolving Product Line AI翻译
  作者：Li, Hongmin; Webster, Scott; Yu, Gwangjae
  作者单位：Arizona State University; Arizona State University-Tempe
  摘要：Problem definition: We study a product-line design problem in which customer choice among multiple products is given by a multinomial logit (MNL) model. A firm determines product quality and prices in an evolving product line to maximize profit. In particular, given the prices and quality of products that already exist in a product line, the firm optimizes prices and/or quality of the new products. Academic/practical relevance: We extend the literature on discrete choice models to include the ...
• Nonbinding Goals in Teams: A Real Effort Coordination Experiment AI翻译
  作者：Fan, James; Gomez-Minambres, Joaquin
  作者单位：United States Department of Defense; United States Navy; Naval Postgraduate School; Lafayette College; Chapman University System; Chapman University
  摘要：Problem definition: We investigate the impact of nonbinding (wage-irrelevant) goals, set by a manager, on a team of workers with weak-link production technology. Can nonbinding goals improve team production when team members face production complementarity? Academic/practical relevance: Nonbinding goals are easy to implement and ubiquitous in practice. These goals have been shown to improve individual performance, but it remains to be seen if such goals are effective in team production when th...
• Beyond Related Experience: Upstream vs. Downstream Experience in Innovation Contest Platforms with Interdependent Problem Domains AI翻译
  作者：Menon, Nirup; Mishra, Anant; Ye, Shun
  作者单位：George Mason University; University of Minnesota System; University of Minnesota Twin Cities
  摘要：Problem definition: Innovation contest platforms are often organized around specific fields and host contests that span a variety of interdependent problem domains. Whereas contestants may benefit from related experience in contests whose problem domains share an interdependency with the focal problem domain, it is unclear whether the benefits of related experience arise symmetrically from upstream experience (i.e., experience in problem domains that provide input information to the focal prob...
• Data-Driven Management of Post-transplant Medications: An Ambiguous Partially Observable Markov Decision Process Approach AI翻译
  作者：Boloori, Alireza; Saghafian, Soroush; Chakkera, Harini A.; Cook, Curtiss B.
  作者单位：Arizona State University; Arizona State University-Tempe; Harvard University; Mayo Clinic; Mayo Clinic Phoenix; Mayo Clinic; Mayo Clinic Phoenix
  摘要：Problem definition: Organ-transplanted patients typically receive high amounts of immunosuppressive drugs (e.g., tacrolimus) as a mechanism to reduce their risk of organ rejection. However, because of the diabetogenic effect of these drugs, this practice exposes them to a greater risk of new-onset diabetes after transplantation (NODAT), and hence, becoming insulin dependent. We study and develop effective medication management strategies to address the common conundrum of balancing the risk of...
• Healthcare Operations Management: A Snapshot of Emerging Research AI翻译
  作者：Dai, Tinglong; Tayur, Sridhar
  作者单位：Johns Hopkins University; Carnegie Mellon University
  摘要：A new generation of healthcare operations management (HOM) scholars is studying timely healthcare topics (e.g., organization design, design of delivery, and organ transplantation) using contemporary methodological tools (e.g., econometrics, information economics, and queuing games). A distinguishing feature of this stream of work is that it explicitly incorporates behavior, incentive, and policy considerations arising from the entanglements across multiple entities that make up the complex hea...
• Maintaining Continuity in Service: An Empirical Examination of Primary Care Physicians AI翻译
  作者：Ahuja, Vishal; Alvarez, Carlos A.; Staats, Bradley R.
  作者单位：Southern Methodist University; Texas Tech University System; Texas Tech University; University of North Carolina; University of North Carolina Chapel Hill
  摘要：Problem definition: In many service operations, customers have repeated interactions with service providers. This creates two important questions for service design. First, how important is it to maintain the continuity of service for individuals? Second, because maintaining continuity is costly and, at times, operationally impractical for both the organization (because of potentially lower utilization) and providers (because of high effort required), should certain customer types, such as tho...
• COVID-19 Scratch Models to Support Local Decisions AI翻译
  作者：Kaplan, Edward H.
  作者单位：Yale University
  摘要：This article is based on modeling studies conducted in response to requests from Yale University, the Yale New Haven Hospital, and the State of Connecticut during the early weeks of the SARS-CoV-2 outbreak. Much of this work relied on scratch modeling, that is, models created hunt scratch in real time. Applications included recommending event crowd-size restrictions, hospital surge planning, timing decisions (when to stop and possibly restart university activities), and scenario analyses to as...
• A Review of Empirical Operations Management over the Last Two Decades AI翻译
  作者：Terwiesch, Christian; Olivares, Marcelo; Staats, Bradley R.; Gaur, Vishal
  作者单位：University of Pennsylvania; Universidad de Chile; University of North Carolina; University of North Carolina Chapel Hill; Cornell University
  摘要：We develop a database of all empirical research related to operations management in the journals Management Science, Manufacturing and Service Operations Management (M&SOM), and Production and Operations Management (POM) from the beginning of 1999 to the end of 2016. This database includes 236 empirical papers. We analyze the set of empirical papers to look for longitudinal trends and other bibliometric patterns. In particular, we show that (a) empirical research as a whole is gaining in popul...