M&SOM - Manufacturing AND Service Operations Management

最新文章

• Slugging: Casual Carpooling for Urban Transit AI翻译
  作者：Cui, Shiliang; Li, Kaili; Yang, Luyi; Wang, Jinting
  作者单位：Georgetown University; Beijing University of Chemical Technology; University of California System; University of California Berkeley; Central University of Finance & Economics
  摘要：Problem definition: Slugging, or casual carpooling, refers to the commuting practice of drivers picking up passengers at designated locations and offering them a free ride in order to qualify for high-occupancy vehicle (HOV) lanes. Academic/practical relevance: It is estimated that tens of thousands of daily commuters rely on slugging to go to work in major U.S. cities. As drivers save commute time and passengers ride for free, slugging can be a promising Smart Mobility solution. However, litt...
• Data-Driven Sports Ticket Pricing for Multiple Sales Channels with Heterogeneous Customers AI翻译
  作者：Arslan, Hayri A.; Easley, Robert F.; Wang, Ruxian; Yilmaz, Ovunc
  作者单位：University of Texas System; University of Texas at San Antonio; University of Notre Dame; Johns Hopkins University; University of Colorado System; University of Colorado Boulder
  摘要：Problem Definition: We develop a framework to study purchase behavior from distinct segments of heterogeneous customers and to optimize prices for different policies in a sports ticket market with multiple sales channels. Academic/Practical Relevance: Sports teams face challenges in maintaining or increasing ticket sales levels. With the growth of analytics, they aim to implement data-driven pricing techniques to improve gate revenues; however, they do not have state-of-the-art demand estimati...
• A Vision of Responsible Research in Operations Management AI翻译
  作者：Netessine, Serguei
  作者单位：University of Pennsylvania
  摘要：Are we contributing positively to the society at large by research that we conduct in the field of Operations Management? Currently, the answer is probably closer to no than to yes. We often do not realize it, but there is very real cost of conducting our research nonresponsibly. In this invited OM Forum contribution, which is based on my Manufacturing and Service Operations Management Distinguished Fellow lecture given at the University of Texas at Dallas in 2018, I discuss what I believe it ...
• Doing Less to Do More? Optimal Service Portfolio of Non-profits That Serve Distressed Individuals AI翻译
  作者：Arora, Priyank; Rahmani, Morvarid; Ramachandran, Karthik
  作者单位：University of Massachusetts System; University of Massachusetts Amherst; University System of Georgia; Georgia Institute of Technology
  摘要：Problem definition: Many nonprofit organizations (NPOs) serve distressed individuals who seek relief from hardships such as domestic abuse or homelessness. These NPOs aim to maximize social impact by allocating their limited amount of resources to various activities. Academic/practical relevance: NPOs that serve distressed individuals face a complex task because their clients are often unable to articulate their specific needs. As a result, NPOs are driven to not only offer a variety of servic...
• A Theory of Interior Peaks: Activity Sequencing and Selection for Service Design AI翻译
  作者：Li, Yifu; Dai, Tinglong; Qi, Xiangtong
  作者单位：Xi'an Jiaotong-Liverpool University; Johns Hopkins University; Hong Kong University of Science & Technology
  摘要：Problem definition: Putting customer experience at the heart of service design has become a governing principle of today's experience economy. Echoing this principle, our paper addresses a service designer's problem of how to select and sequence activities in designing a service package. Academic/practical relevance: Empirical literature shows an ideal sequence often entails an interior peak; that is, the peak (i.e., highest-utility) activity is placed neither at the beginning nor the end of t...
• Managing Uncertain Capacities for Network Revenue Optimization AI翻译
  作者：Previgliano, Fabricio; Vulcano, Gustavo
  作者单位：University of Chicago; Universidad Torcuato Di Tella; Consejo Nacional de Investigaciones Cientificas y Tecnicas (CONICET)
  摘要：problem definition:We study the problem of managing uncertain capacities forrevenue optimization over a network of resources. The uncertainty could be due to (i) theneed to reallocate initial capacities among resources or (ii) the random availability of physi-cal capacities by the time of service execution. Academic/practical relevance:The analyzedcontrol policy is aligned with the current industry practice, with a virtual capacity and abid price associated with each network resource. The sell...
• Reference Pricing for Healthcare Services AI翻译
  作者：Nassiri, Shima; Adida, Elodie; Mamani, Hamed
  作者单位：University of Michigan System; University of Michigan; University of California System; University of California Riverside; University of Washington; University of Washington Seattle
  摘要：Problem definition: The traditional payment system between an insurer and providers does not incentivize providers to limit their prices, nor patients to choose less expensive providers, hence contributing to high insurer expenditures. Reference pricing has been proposed as a way to better align incentives and control the rising costs of healthcare. In this payment system, the insurer determines the maximum amount that can be reimbursed for a procedure (reference price). If a patient selects a...
• Al and Procurement AI翻译
  作者：Cui, Ruomeng; Li, Meng; Zhang, Shichen
  作者单位：Emory University; University of Houston System; University of Houston; Nankai University
  摘要：Problem definition: In this research, we study how buyers' use of artificial intelligence (AI) affects suppliers' price quoting strategies. Specifically, we study the impact of automation-that is, the buyer uses a chatbot to automatically inquire about prices instead of asking in person-and the impact of smartness-that is, the buyer signals the use of a smart AI algorithm in selecting the supplier. Academic/practical relevance: In a world advancing toward AI, we explore how AI creates and deli...
• Symbolic Awards in Buyer-Supplier Relations AI翻译
  作者：Beer, Ruth; Ahn, Hyun-Soo; Leider, Stephen
  作者单位：City University of New York (CUNY) System; Baruch College (CUNY); University of Michigan System; University of Michigan
  摘要：Problem definition: Giving out a symbolic supplier of the year or outstanding supplier award can be beneficial for a buyer as it may incentivize a supplier to exert higher efforts. However, when a good supplier is scarce, the award announces which supplier is particularly good and may increase the cost of building and maintaining the relationship. This paper studies both positive and negative effects of a symbolic award and offers explanations on underlying behavioral mechanisms. Academic/prac...
• Clinical Ambiguity and Conflicts of Interest in Interventional Cardiology Decision Making AI翻译
  作者：Dai, Tinglong; Wang, Xiaofang; Hwang, Chao-Wei
  作者单位：Johns Hopkins University; Johns Hopkins University; Renmin University of China; Johns Hopkins University; Johns Hopkins Medicine
  摘要：Problem definition: Among the most vexing issues in the U.S. healthcare ecosystem is inappropriate use of percutaneous coronary intervention (PCI) procedures, also known as overstenting. A key driver of overstenting is physician subjectivity in eyeballing a coronary angiogram. Advanced tests such as fractional flow reserve (FFR) provide more precise and objective measures of PCI appropriateness, yet the decision to perform these tests is endogenous and not immune to clinical ambiguity associat...