M&SOM - Manufacturing AND Service Operations Management

最新文章

• Product Flexibility Strategy Under Supply and Demand Risk AI翻译
  作者：Wang, Yimin; Webster, Scott
  作者单位：Arizona State University; Arizona State University-Tempe
  摘要：Problem definition: With heightened global uncertainty, supply chain managers are under increasing pressure to craft strategies that accommodate both supply and demand risks. Although product flexibility is a well-understood strategy to accommodate risk, there is no clear guidance on the optimal flexibility configuration of a supply network that comprises both unreliable primary suppliers and reliable backup suppliers. Academic/practical relevance: Existing literature examines the value of fle...
• Learning Personalized Product Recommendations with Customer Disengagement AI翻译
  作者：Bastani, Hamsa; Harsha, Pavithra; Perakis, Georgia; Singhvi, Divya
  作者单位：University of Pennsylvania; International Business Machines (IBM); IBM USA; Massachusetts Institute of Technology (MIT); New York University
  摘要：Problem definition: We study personalized product recommendations on platforms when customers have unknown preferences. Importantly, customers may disengage when offered poor recommendations. Academic/practical relevance: Online platforms often personalize product recommendations using bandit algorithms, which balance an exploration-exploitation trade-off. However, customer disengagement-a salient feature of platforms in practice-introduces a novel challenge because exploration may cause custo...
• Incentives for Shared Services: Multiserver Queueing Systems with Priorities AI翻译
  作者：Liu, Hanlin; Yu, Yimin
  作者单位：Southern University of Science & Technology; City University of Hong Kong
  摘要：Problem definition: We study shared service whereby multiple independent service providers collaborate by pooling their resources into a shared service center (SSC). The SSC deploys an optimal priority scheduling policy for their customers collectively by accounting for their individual waiting costs and service-level requirements. We model the SSC as a multiclass M/M/c queueing system subject to service-level constraints. Academic/practical relevance: Shared services are increasingly popular ...
• Partial Completion as a Nonprofit Strategy AI翻译
  作者：Zhang, Can; Atasu, Atalay; Ramachandran, Karthik
  作者单位：Duke University; INSEAD Business School; University System of Georgia; Georgia Institute of Technology
  摘要：Problem definition: Faced with the challenge of serving beneficiaries with heterogeneous needs and under budget constraints, some nonprofit organizations (NPOs) have adopted an innovative solution: providing partially complete products or services to beneficiaries. We seek to understand what drives an NPO's choice of partial completion as a design strategy and how it interactswith the level of variety offered in the NPO's product or service portfolio. Academic/practical relevance: Although par...
• Omnichannel Assortment Optimization Under the Multinomial Logit Model with a Features Tree AI翻译
  作者：Lo, Venus; Topaloglu, Huseyin
  作者单位：City University of Hong Kong
  摘要：Problem definition: We consider the assortment optimization problem of a retailer that operates a physical store and an online store. The products that can be offered are described by their features. Customers purchase among the products that are offered in their preferred store. However, customers who purchase from the online store can first test out products offered in the physical store. These customers revise their preferences for online products based on the features that are shared with ...
• Supply Chain Performance with Target-Oriented Firms AI翻译
  作者：Chen, Lucy Gongtao; Tang, Qinshen
  作者单位：National University of Singapore; Nanyang Technological University
  摘要：Problem definition: We study a supply chain in which a supplier sets the wholesale price and a retailer responds with an order quantity. Both of the two firms can be either risk-neutral-maximizing the expected profit-or target-oriented, which is to maximize her or his ability to reach a target profit. Academic/practical relevance: Our work not only sheds light on the benefit/loss of trading with target-oriented decision makers but also, adds new knowledge to the supply chain coordination liter...
• Cross-Category Retailing Management: Substitution and Complementarity AI翻译
  作者：Ke, Chenxu; Wang, Ruxian
  作者单位：Nanjing University; Johns Hopkins University
  摘要：Problem definition: This paper studies pricing and assortment management for cross-category products, a common practice in brick-and-mortar retailing and e-tailing. Academic/practical relevance: We investigate the complementarity effects between the main products and the secondary products, in addition to the substitution effects for products in the same category. Methodology: In this paper, we develop a multistage sequential choice model, under which a consumer first chooses a main product an...
• Effective Online Order Acceptance Policies for Omnichannel Fulfillment AI翻译
  作者：Jia, Su; Karp, Jeremy; Ravi, R.; Tayur, Sridhar
  作者单位：Carnegie Mellon University
  摘要：Problem definition: Omnichannel retailing has led to the use of traditional stores as fulfillment centers for online orders. Omnichannel fulfillment problems have two components: (1) accepting a certain number of online orders prior to seeing store demands and (2) satisfying (or filling) some of these accepted online demands as efficiently as possible with any leftover inventory after store demands have been met. Hence, there is a fundamental trade-off between store cancellations of accepted o...
• Before It's Too Late: Product Recall Delays and Policy Design AI翻译
  作者：Mao, Wenzheng; Dong, Zhanyu; Lee, Hsiao-Hui
  作者单位：Tongji University; Sun Yat Sen University; National Chengchi University
  摘要：Problem definition: We examine a firm's investigation and recall decisions when a defect occurs and provide policy implications on how to deter long delayed recalls. Practical relevance: When a safety defect occurs, manufacturers often use product recalls to mitigate potential consequences. Although consumers expect on-time recalls for product defects, anecdotal examples suggest that firms may be passive in investigating potential defects and/or severely delay their recall decisions. Understan...
• Manufacturing Process Innovation in the Pharmaceutical Industry AI翻译
  作者：Lugovoi, Ivan; Andritsos, Dimitrios A.; Senot, Claire
  作者单位：Hautes Etudes Commerciales (HEC) Paris; Tulane University
  摘要：Problem definition: Process innovation is commonly claimed to be a major source of competitive advantage for firms. Despite this perceived influence, it has received substantially less attention than product innovation, and much uncertainty remains about its true association with firm performance. We investigate the relationship between a pharmaceutical firm's portfolio of manufacturing process innovations and its economic performance. Academic/practical relevance: We uniquely conduct a multid...