M&SOM - Manufacturing AND Service Operations Management

最新文章

• Going the Distance: The Impact of Commute on Gender Diversity in Public Service AI翻译
  作者：Kaaua, Dawson; Virudachalam, Vanitha
  作者单位：Georgetown University; University of Illinois System; University of Illinois Urbana-Champaign
  摘要：Problem definition: Women have been shown to prefer jobs with a better work-life balance across many fields. Given that serving as a state political representative requires a significant amount of travel between one's home district and the state capitol, this suggests that long commute distances may reduce the number of women seeking political office in the United States. At the same time, state political positions vary in their degree of flexibility (e.g., full-time versus part-time) and comm...
• Multi-Armed Bandits with Endogenous Learning Curves: An Application to Split Liver Transplantation AI翻译
  作者：Tang, Yanhan (Savannah); Li, Andrew; Scheller-Wolf, Alan; Tayur, Sridhar
  作者单位：Southern Methodist University; Carnegie Mellon University
  摘要：Problem Definition: Proficiency in many sophisticated tasks is attained through experience-based learning, in other words, learning by doing. For example, transplant centers' surgical teams need to practice difficult surgeries to master the skills required. Meanwhile, this experience-based learning may affect other stakeholders, such as patients eligible for transplant surgeries, and require resources, including scarce organs and continual efforts. To ensure that patients have excellent outcom...
• Choice Overload and the Long Tail: Consideration Sets and Purchases in Online Platforms AI翻译
  作者：Aparicio, Diego; Prelec, Drazen; Zhu, Weiming
  作者单位：University of Navarra; IESE Business School; Massachusetts Institute of Technology (MIT); University of Hong Kong
  摘要：Problem definition: This paper examines frictions in the shopping funnel using empirical clickstream data from an online travel platform. We analyze (a) customers' heterogeneous search and purchase behaviors and (b) their reactions to changes in assortment size. We then develop a consider-then-choose model to generalize our findings. Methodology/results: We characterize the online customer journey as a two-stage consider-thenchoose framework. In the consider stage, we analyze the consideration...
• Tides Need STEMMED: A Locally Operating Spatiotemporal Mutually Exciting Point Process with Dynamic Network for Improving Opioid Overdose Death Prediction AI翻译
  作者：Liao, Che-Yi; Dong, Zheng; Garcia, Gian-Gabriel P.; Paynabar, Kamran; Xie, Yao; Jalali, Mohammad S.
  作者单位：University System of Georgia; Georgia Institute of Technology; Amazon.com; University of Washington; University of Washington Seattle; Harvard University; Harvard Medical School; Harvard University Medical Affiliates; Massachusetts General Hospital; Massachusetts Institute of Technology (MIT)
  摘要：Problem definition: Efforts to mitigate the U.S. opioid crisis have been complicated by ever-changing trends in opioid overdose deaths (OODs) across communities and drug types. Public health surveillance efforts are hampered by these challenges, making prediction of local OOD trends and coordination across communities critical. In this research, we design a model-based public health surveillance system capable of leveraging implicit connections between past and future OODs, thereby operating a...
• Scope Contracts to Coordinate Assortment Planning in Omnichannel Retail Supply Chains AI翻译
  作者：Aslani, Amin; Alp, Osman
  作者单位：University of Wisconsin System; University of Calgary
  摘要：Problem definition: Omnichannel retail systems consist of online sales channels and physical stores. We consider a decentralized omnichannel retail supply chain (ORSC), where the online channel is the manufacturer's sales platform and the physical store is an independent retailer selling the manufacturer's products. The assortment showcased by the retailer in its store affects sales and potential product returns for both sales channels because customers can over-or undervalue the products that...
• Artificial Intelligence, Emotional Labor, and Service Operations AI翻译
  作者：Fang, Zheng; Chang, Yuqian; Luo, Xueming; Wu, Qingsheng; Aspara, Jaakko
  作者单位：Sichuan University; Western University (University of Western Ontario); Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University; Shanghai Jiao Tong University; Aalto University
  摘要：Problem definition: Emotional labor is increasingly demanded in service operations, placing tremendous psychological strain on human employees and posing challenges to scalability and sustainability. Our study scrutinizes whether artificial intelligence (AI) service bots may tackle these challenges by examining how and when AI's engagement in emotional labor enhances economic performance in service operations. Methodology/results: We provide causal evidence from a pair of randomized field expe...
• Order Ahead for Pickup: Promise or Peril? AI翻译
  作者：Sun, Ke; Liu, Yunan; Yang, Luyi
  作者单位：McGill University; Koc University; North Carolina State University; University of California System; University of California Berkeley
  摘要：Problem definition: Mobile technologies have increasingly enabled remote customers to order ahead at quick-service restaurants. As customers travel to the service facility to pick up their orders, their orders also advance in the food preparation queue. It is widely believed that the ability to order ahead reduces customers' total delay and, therefore, allows restaurants to attract more orders and achieve higher throughput than if customers must order onsite. Methodology/results: We build a qu...
• Impacts of Care Provider Collaborations on the Service Time for Inpatient Stays: An Analysis Using Electronic Health Record Audit Logs and Dynamic Graphs AI翻译
  作者：Jetley, Gaurav; Zhang, He
  作者单位：Colorado State University System; Colorado State University Fort Collins; California State University System; California State Polytechnic University Pomona
  摘要：Problem definition: Collaboration among care providers is critical to healthcare delivery, yet its impact on inpatient service times-especially at the interpersonnel level- remains unclear. Prior work has focused on team familiarity or shared experience. In contrast, we examine collaboration, which is defined as real-time coactivity during an inpatient stay. This study explores the nonlinear effects of collaboration on service time, focusing on weak initial collaboration, strengthening dynamic...
• Advance Selling and Upgrading in Priority Queues AI翻译
  作者：Wang, Yaolei; Cao, Ping; Xie, Jingui; Zhan, Dongyuan
  作者单位：Chinese Academy of Sciences; University of Science & Technology of China, CAS; Technical University of Munich; Chinese Academy of Sciences; University of Science & Technology of China, CAS
  摘要：Problem definition: We study advance selling and upgrading in a priority queue setting that emerges in the amusement park industry. Customers choose to buy fast-track or regular tickets depending on their heterogeneous waiting costs. At the park entrance, customers can choose tickets based on the observed congestion levels. Customers who purchase tickets in advance suffer from congestion uncertainty. Upgrading options allow customers to purchase regular tickets in advance and upgrade on-site i...
• Project Portfolio Selection with Strategic Buckets-The Role of Naïve Diversification AI翻译
  作者：Fuegener, Andreas; Schiffels, Sebastian; Thonemann, Ulrich W.
  作者单位：University of Cologne; University of Augsburg
  摘要：Problem definition: A company's project portfolio is an important success factor. Employing strategic buckets to segment the overall budget into budgets for different project types is a commonly used approach for managing project selection. Strategic buckets typically refer to sets of projects of a certain type, such as safe and risky projects. A strategic bucket specification defines the number of buckets and thresholds between them. This paper addresses the question of how different strategi...