M&SOM - Manufacturing AND Service Operations Management

最新文章

• Workforce design with movement restrictions between workstation groups AI翻译
  作者：Bard, Jonathan F.; Wan, Lin
  作者单位：University of Texas System; University of Texas Austin; Amazon.com
  摘要：This paper is concerned with the problem of determining the optimal size and composition of a permanent workforce needed to run a facility when demand is specified by a workstation group (WSG) for up to 24 hours a day, 7 days a week. For full-time employees, a solution is characterized by a bid job, which consists of a five-day-a-week schedule, a lunch break for all shifts, and a set of WSG task assignments for each of the half-hour periods in a shift. In contrast, each part-time employee may ...
• Managing customer experiences: Perspectives on the temporal aspects of service encounters AI翻译
  作者：Bitran, Gabriel R.; Ferrer, Juan-Carlos; Rocha e Oliveira, Paulo
  作者单位：Massachusetts Institute of Technology (MIT); Pontificia Universidad Catolica de Chile; University of Navarra; IESE Business School
  摘要：A service encounter is an experience that extends over time. Therefore, its effective management must include the control of the timing of the delivery of each of the service's elements and the enhancement of the customer's experience between and during the delivery of the various elements. This paper provides a conceptual framework that links the duration of a service encounter to behaviors that have been shown to affect profitability. Analysis of the framework reveals a wide gap between the ...
• Maximum profit scheduling AI翻译
  作者：Chen, Zhi-Long; Hall, Nicholas G.
  作者单位：University System of Maryland; University of Maryland College Park; University System of Ohio; Ohio State University
  摘要：The classical scheduling literature considers many problems where a given set of jobs must be processed at minimum cost, subject to various resource constraints. The literature only considers the issue of revenue generation in a very limited way, by allowing a job to remain unprocessed and its revenue contribution to be lost. By contrast, we consider three diverse practical situations where efficient scheduling affects revenue in much more general and realistic ways. First, we study two make-t...
• An approach to securely identifying beneficial collaboration in decentralized logistics systems AI翻译
  作者：Clifton, Chris; Iyer, Ananth; Cho, Richard; Jiang, Wei; Kantarcioglu, Murat; Vaidya, Jaideep
  作者单位：Purdue University System; Purdue University; Purdue University System; Purdue University; University of New Brunswick; University of Texas System; University of Texas Dallas; Rutgers University System; Rutgers University Newark; Rutgers University New Brunswick
  摘要：The problem of sharing manufacturing, inventory, or capacity to improve performance is applicable in many decentralized operational contexts. However, the solution of such problems commonly requires an intermediary or a broker to manage information security concerns of individual participants. Our goal is to examine use of cryptographic techniques to attain the same result without the use of a broker. To illustrate this approach, we focus on a problem faced by independent trucking companies th...
• Newsvendor Pull-to-Center Effect: Adaptive Learning in a Laboratory Experiment AI翻译
  作者：Bostian, A. J. A.; Holt, Charles A.; Smith, Angela M.
  作者单位：University of New South Wales Sydney; University of Virginia; James Madison University
  摘要：In the newsvendor game, the expected-profit-maximizing order quantity is higher in the demand interval when the per-unit profit margin is high and lower in the demand interval when the per-unit profit margin is low. However, laboratory experiments show a pull-to-center effect: average order quantities are too low when they should be high and vice versa. We replicate this pull-to-center effect in laboratory experiments and construct an adaptive learning model that incorporates memory, reinforce...
• Inventory Service-Level Agreements as Coordination Mechanisms: The Effect of Review Periods AI翻译
  作者：Katok, Elena; Thomas, Douglas; Davis, Andrew
  作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park
  摘要：A supplier stocking goods for delivery to a retailer may face a (finite-horizon) service-level agreement (SLA). In this context, the SLA is a commitment by a supplier to achieve a minimum fill rate over a specified time horizon. This kind of SLA is an important, but understudied coordination mechanism. We focus on the impact of two contract parameters: the length of the review period and the magnitude of the bonus for meeting or exceeding the service-level target. For a supplier following a ba...
• Decision Biases in Revenue Management: Some Behavioral Evidence AI翻译
  作者：Bearden, J. Neil; Murphy, Ryan O.; Rapoport, Amnon
  作者单位：INSEAD Business School; Columbia University; University of Arizona
  摘要：We study a problem of selling a fixed number of goods over a finite and known horizon. After presenting a procedure for computing optimal decision policies and some numerical results of a simple heuristic policy for the problem, we describe results from three experiments involving financially motivated subjects. The experiments reveal that decision makers employ decision policies of the same form of the optimal policy. However, they show systematic biases to demand too much when they have many...
• A Model of Fair Process and Its Limits AI翻译
  作者：Wu, Yaozhong; Loch, Christoph H.; Van der Heyden, Ludo
  作者单位：National University of Singapore; INSEAD Business School
  摘要：Fair process research has shown that people care not only about outcomes, but also about the process that produces these outcomes. For a decision process to be seen as fair, the people affected must have the opportunity to give input and possibly to influence the decision, and the decision process and rationale must be transparent and clear. Existing research has shown empirically that fair process enhances both employee motivation and performance in execution. However, work to date has not ad...
• Dual Sales Channel Management with Service Competition AI翻译
  作者：Chen, Kay-Yut; Kaya, Murat; Ozer, Ozalp
  作者单位：Hewlett-Packard; Sabanci University; Stanford University
  摘要：We study a manufacturer's problem of managing his direct online sales channel together with an independently owned bricks-and-mortar retail channel, when the channels compete in service. We incorporate a detailed consumer channel choice model in which the demand faced in each channel depends on the service levels of both channels as well as the consumers' valuation of the product and shopping experience. The direct channel's service is measured by the delivery lead time for the product; the re...
• Toward a Theory of Behavioral Operations AI翻译
  作者：Gino, Francesca; Pisano, Gary
  作者单位：Carnegie Mellon University; Harvard University
  摘要：Human beings are critical to the functioning of the vast majority of operating systems, influencing both the way these systems work and how they perform. Yet most formal analytical models of operations assume that the people who participate in operating systems are fully rational or at least can be induced to behave rationally. Many other disciplines, including economics, finance, and marketing, have successfully incorporated departures from this rationality assumption into their models and th...