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作者：Wu, Shin-yi; Hitt, Lorin M.; Chen, Pei-yu; Anandalingarn, G.
作者单位：Nanyang Technological University; University of Pennsylvania; Carnegie Mellon University; University System of Maryland; University of Maryland College Park
摘要：This paper proposes using nonlinear mixed-integer programming to solve the customized bundle-pricing problem in which consumers are allowed to choose up to N goods out of a larger pool of J goods. Prior work has suggested that this mechanism has attractive features for the pricing of information and other low-marginal cost goods. Although closed-form solutions exist for this problem for certain cases of consumer preferences, many interesting scenarios cannot be easily handled without a numeric...
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作者：Gurvich, Itay; Armony, Mor; Mandelbaum, Avishai
作者单位：Columbia University; New York University; Technion Israel Institute of Technology
摘要：We study large-scale service systems with multiple customer classes and many statistically identical servers. The following question is addressed: How many servers are required (staffing) and how does one match them with customers (control) to minimize staffing cost, subject to class-level quality-of-service constraints? We tackle this question by characterizing scheduling and staffing schemes that are asymptotically optimal in the limit, as system load grows to infinity. The asymptotic regime...
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作者：Hopp, Wallace J.
作者单位：University of Michigan System; University of Michigan
摘要：For over half a century, Management Science has promoted scientific research into the practice of management. Because management is a vast and complex activity, early researchers tended to adopt a reductionist approach by concentrating on narrow subproblems. As a result, the journal was initially dominated by studies of tactical issues and quantitative solution techniques. But recent publication trends suggest that scholars are turning their attention to broader, more realistic management issu...
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作者：Anupindi, Ravi; Jiang, Li
作者单位：University of Michigan System; University of Michigan; Hong Kong Polytechnic University
摘要：We consider duopoly models where firms make decisions on capacity, production, and price under demand uncertainty. Capacity and price decisions are made, respectively, ex ante and ex post demand realizations. The interplay between the timings of demand realization and production decision endows firms with different capabilities. Flexible firms can postpone production decisions until the actual demand curve is observed, but inflexible firms cannot. Under general demand structures and cost funct...
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作者：Dutta, Sunil
作者单位：University of California System; University of California Berkeley
摘要：This paper characterizes optimal pay-performance sensitivities of compensation contracts for managers who have private information about their skills, and those skills affect their outside employment opportunities. The model presumes that the rate at which a manager's opportunity wage increases in his expertise depends on the nature of that expertise, i.e., whether it is general or-firm specific. The analysis demonstrates that when managerial expertise is largely firm specific (general), the o...
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作者：Leiponen, Aija Elina
作者单位：Cornell University
摘要：This study examines cooperative standard setting in wireless telecommunications. Focusing on the competition among firms to influence formal standardization, the roles of standard-setting committees, private alliances, and industry consortia are highlighted. The empirical context is Third Generation Partnership Project (3GPP), an international standards-development organization in the wireless telecommunication industry. Panel data analyses exploiting natural experiments caused by a consortium...
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作者：Villas-Boas, Sofia Berto; Villas-Boas, J. Miguel
作者单位：University of California System; University of California Berkeley; University of California System; University of California Berkeley
摘要：Sellers of almost any product or service rarely keep their prices constant through time and frequently offer price discounts or sales. This paper investigates an explanation of sales as a way for uninformed consumers to be willing to experience the product, and learn about its fit, and where informed consumers may forget about ( or change) their preferences. We investigate the role of the rate of consumer forgetting on the timing between sales, and of the rate of consumer learning and menu cos...
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作者：Chen, Yubo; Xie, Jinhong
作者单位：University of Arizona; State University System of Florida; University of Florida
摘要：As a new type of word-of-mouth information, online consumer product review is an emerging market phenomenon that is playing an increasingly important role in consumers' purchase decisions. This paper argues that online consumer review, a type of product information created by users based on personal usage experience, can serve as a new element in the marketing communications mix and work as free sales assistants to help consumers identify the products that best match their idiosyncratic usage ...
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作者：Milner, Joseph M.; Olsen, Tava Lennon
作者单位：University of Toronto; Washington University (WUSTL)
摘要：A call center with both contract and noncontract customers was giving priority to the contract customers only in off-peak hours, precisely when having priority was least important. In this paper, we investigate whether this is rational behavior on the part of the call center and what the implications are for customers. In particular, we show that under contracts on the percentile of delay, which are commonly used in the call center industry, this is rational behavior, at least under the approx...
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作者：Ren, Z. Justin; Zhou, Yong-Pin
作者单位：Boston University; University of Washington; University of Washington Seattle
摘要：In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We model the call center as a G/G/s queue with customer abandonment. Each call has a revenue potential, and we model the call center's service quality by the percentage of calls resolved (revenue realized). The call center makes two strategic decisions: how many agents to have and how much effort to exert to achieve servic...
