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作者：Buell, Ryan W.; Kim, Tami; Tsay, Chia-Jung
作者单位：Harvard University; University of London; University College London
摘要：We investigate whether organizations can create value by introducing visual transparency between consumers and producers. Although operational transparency has been shown to improve consumer perceptions of service value, existing theory posits that increased contact between consumers and producers may diminish work performance. Two field and two laboratory experiments in food service settings suggest that transparency that (1) allows customers to observe operational processes (process transpar...
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作者：Qi, Jin
作者单位：Hong Kong University of Science & Technology
摘要：We consider an appointment system where heterogeneous participants are sequenced and scheduled for service. Because service times are uncertain, the aims are to mitigate the unpleasantness experienced by the participants in the system when their waiting times or delays exceed acceptable thresholds and to address fairness in the balancing of service levels among participants. To evaluate uncertain delays, we propose the Delay Unpleasantness Measure, which takes into account the frequency and in...
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作者：Delis, Manthos D.; Gaganis, Chrysovalantis; Hasan, Iftekhar; Pasiouras, Fotios
作者单位：University of Surrey; University of Crete; Fordham University; Bank of Finland; Technical University of Crete
摘要：We link genetic diversity in the country of origin of the firms' board members with corporate performance via board members' nationality. We hypothesize that our approach captures deep-rooted differences in cultural, institutional, social, psychological, physiological, and other traits that cannot be captured by other recently measured indices of diversity. Using a panel of firms listed in the North American and UK stock markets, we find that adding board directors from countries with differen...
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作者：Kalnins, Arturs
作者单位：Cornell University
摘要：Within many of the multioutlet branded chains that dominate the retail and services landscape, the organizational form(e.g., company management, franchising) used to manage an outlet varies from site to site, as do the prices charged at those sites. I propose that organizational form and prices may be systematically related as a result of brand externalities. In particular, I develop logic that the relevant form of externality should differ for upper quality tier brands and lower tier brands. ...
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作者：Frake, Justin
作者单位：University System of Maryland; University of Maryland College Park
摘要：This paper investigates why audiences devalue organizations that behave inauthentically. One explanation is that inauthenticity leads to lower perceptions of product quality. This stems from the audience's doubt of an inauthentic actor's capability and commitment to produce high-quality goods. Another explanation is that audiences discount the symbolic value-or what the object represents-of products from inauthentic organizations. I empirically test each of these mechanisms in the craft beer i...
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作者：Gao, Huasheng; Zhang, Wei
作者单位：Nanyang Technological University; Shanghai University of Finance & Economics
摘要：We show that U.S. state-level employment nondiscrimination acts (ENDAs)-laws that prohibit discrimination based on sexual orientation and gender identity-spur innovation. We find a significant increase in patents and patent citations for firms head-quartered in states that have passed ENDAs relative to firms head-quartered in states that have not. This result is more pronounced for firms that previously have not implemented pro-gay nondiscrimination policies, for firms in states with a large h...
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作者：Graham, John R.; Harvey, Campbell R.; Puri, Manju
作者单位：Duke University; National Bureau of Economic Research
摘要：We provide new evidence that the subjective look of competence rather than beauty is important for CEO selection and compensation. Our experiments, studying the facial traits of CEOs using nearly 2,000 subjects, link facial characteristics to both CEO compensation and performance. In one experiment, we use pairs of photographs and find that subjects rate CEO faces as appearing more competent than non-CEO faces. Another experiment matches CEOs from large firms against CEOs from smaller firms an...
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作者：Wang, Long; Murnighan, J. Keith
作者单位：City University of Hong Kong; Northwestern University
摘要：Although people generally try to avoid lying, the lure of potential monetary payoffs often leads to unethical behavior. The current research investigates whether small monetary rewards for honesty help people resist the temptations of larger incentives or whether they backfire and lead to even more dishonesty. Four experiments address these issues. Experiment 1 shows that a $1 bonus led people to act more honestly when they could have lied to obtain $4; an identical bonus, however, did not inc...
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作者：Stilger, Przemyslaw S.; Kostakis, Alexandros; Poon, Ser-Huang
作者单位：University of Manchester
摘要：This study documents a positive relationship between the option-implied riskneutral skewness (RNS) of individual stock returns' distribution and future realized stock returns during the period 1996-2012. A strategy that goes long the quintile portfolio with the highest RNS stocks and short the quintile portfolio with the lowest RNS stocks yields a Fama-French-Carhart alpha of 55 basis points per month (t-statistic of 2.47). The significant underperformance of the portfolio with the most negati...
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作者：Roels, Guillaume; Tang, Christopher S.
作者单位：University of California System; University of California Los Angeles
摘要：In some strategic alliances, a firm shares its manufacturing capacity with another, and the latter shares its distribution capacity with the former. Even though such bidirectional alliances have become more common, they remain challenging to manage because of the frequent disputes over capacity allocation, especially when demand is uncertain. In this paper, we investigate whether there exists a contractual mechanism that can mitigate the extent of these disputes while improving the profits of ...
