-
作者：Hou, Jinghui (Jove); Jiang, Dorothy Lianlian; Ma, Xiao; Gopal, Anandasivam
作者单位：University of Houston System; University of Houston; Nanyang Technological University
摘要：Information disclosure on digital platforms is ubiquitous and often well intentioned, yet it frequently results in unintended consequences. Given the prevalence of simplified cues prone to ambiguity in digital platforms' information design, how such designs can induce ambiguity and consumer misunderstanding has not been closely evaluated. Yelp's initiative to display hygiene inspection scores to restaurant webpages on Yelp across the United States, in response to consumers' limited access to i...
-
作者：Liu, Yixuan; Agarwal, Ashish; Lai, Guoming; Zhou, Weihua
作者单位：China Europe International Business School; University of Texas System; University of Texas Austin; Zhejiang University
摘要：The emerging on-demand healthcare platforms connect patients with healthcare practitioners to provide quick access to primary care and consultation services. These platforms can offer a question and answer (Q&A) service to patients to seek more information before they seek care online or offline. Using rich panel data from an on-demand healthcare platform in China, we investigate the impact of such a Q&A service on demands for online consultations and offline appointments. Our findings indicat...
-
作者：Vial, Gregory; Rivard, Suzanne
作者单位：Universite de Montreal; HEC Montreal
摘要：Navigating temporal plurality-the superposition of temporal structures whose differing rhythms and phases may be desynchronized, generating temporal misfits-has long challenged software project teams, especially in agile software development (ASD), owing to its high velocity and iterativity. To shed light on this phenomenon, we conducted a longitudinal, theory-building study of five ASD projects. Anchored in the temporal structuring perspective, we mobilized the lens of entrainment to explain ...
-
作者：Ramaraju, Naveenkumar; Pant, Shagun; Pant, Gautam
作者单位：University of Illinois System; University of Illinois Urbana-Champaign
摘要：Innovation, at its core, is a recombinant process that involves the blending of existing ideas to produce novel solutions. In this study, we examine the effect of gender diversity among patenting inventors on the recombinant intensity of firm innovation. To measure recombinant intensity, we propose an information artifact called SPaRK (Semantic Patent Recombinant Knowledge), which utilizes word embeddings from the patent text. We identify the impact of inventor gender diversity by leveraging t...
-
作者：Liu, Yang; Pu, Jingchuan; Chen, Yuan; Qiu, Liangfei; Cheng, Hsing Kenneth
作者单位：Hangzhou Dianzi University; State University System of Florida; University of Florida; Shanghai University of Finance & Economics
摘要：An increasing number of companies are launching corporate online communities to facilitate knowledge sharing. A corporate online community is different from traditional communication channels, as its social-media atmosphere physically eliminates organizational boundaries. However, studies have shown that organizational boundaries still hinder knowledge exchange in corporate online communities. In this study, we propose that both knowledge-focused and social-related motivations exist, underlyin...
-
作者：Havakhor, Taha; Rahman, Mohammad S.; Zhang, Tianjian
作者单位：McGill University; Purdue University System; Purdue University; California State University System; California State University Dominguez Hills
摘要：Despite investor interest and continued encouragement of transparency by regulators, firms generally adopt a private stance and refrain from disclosing investments in cybersecurity countermeasures. Existing literature suggests that firms may lack sufficient incentives to offset the potential risks of such disclosures. Thus, in the absence of clear evidence capturing robust benefits, firms may remain disincentivized to disclose their cybersecurity investments. Using exogenous shocks triggered b...
-
作者：Li, Yongjian; Yao, Song; Wang, Zhongbin; Guo, Yanqiong
作者单位：Nankai University; Tianjin University
摘要：Fitting rooms in brick-and-mortar stores play a critical role in shaping the consumer experience. Unlike online retailing, the long service times in fitting rooms often lead to congestion in a physical store, which lowers the service satisfaction of consumers. To address this challenge, a growing number of fashion brands are adopting augmented reality (AR) fitting technologies, enabling consumers to virtually try on garments and thus bypass traditional waiting periods. Despite these advancemen...
-
作者：Zou, Haiyun (Melody); Fang, Yulin; Sun, Heshan; Lim, Kai H.
作者单位：University of Warwick; University of Hong Kong; University of Oklahoma System; University of Oklahoma - Norman; Hong Kong Polytechnic University
摘要：Access-based and algorithm-empowered IT services (e.g., Spotify and Duolingo) have become ubiquitous, introducing a new form of user-artifact (U-A) interactions that extend beyond traditional user-user (U-U) interactions. However, the on-demand nature of these services, which fosters low perceptions of ownership, makes it challenging to retain users and encourage their voluntary contributions. Drawing on the literature on psychological ownership and extra-role behavior, this study sheds light ...
-
作者：Cui, Qinquan; Arifoglu, Kenan; Zhan, Dongyuan
作者单位：University of London; University College London; Chinese Academy of Sciences; University of Science & Technology of China, CAS
摘要：Firms have increasingly turned to social media marketing (SMM) as a means of enhancing their competitive edge and overall performance, yet they vary widely in their SMM spending. Building on an established game-theoretic framework of quality signaling, we consider the dual roles of SMM in (i) increasing product awareness and (ii) informing consumers about product quality (i.e., SMM's information revelation role) in order to analyze a monopolist firm's pricing decisions and strategic SMM spendi...
-
作者：Wang, Weiguang; Su, Yanfang; Gao, Guodong (Gordon); Agarwal, Ritu
作者单位：Johns Hopkins University; University of Washington; University of Washington Seattle
摘要：Although mobile health (mHealth) has experienced remarkable growth in recent years, half of mHealth interventions fail to achieve significant effects. Building on the foundation of information integration theory, we examine how a user's information environment affects mHealth effectiveness. Findings from a large-scale field experiment on cesarean section (C-section) reduction among 4,629 expectant mothers over a 25-month study period reveal a complex interplay between the information environme...
