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作者：Muma, Dezhi Yin; Scheller, Samuel D. Bond; Zhang, Han
作者单位：State University System of Florida; University of South Florida; University System of Georgia; Georgia Institute of Technology; Hong Kong Baptist University
摘要：Although emotional expression is commonplace in online user-generated content (UGC), theoretical understanding of its consequences is limited and fragmented. We advance a theory of tripartite reactions to emotions (TRE) in UGC that addresses the following question: When and how do content creators' emotional expressions about a target influence observers' behaviors toward the target and the content itself? Integrating and extending existing theories, TRE theory distinguishes between two kinds ...
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作者：Gnewuch, Ulrich; Reinkemeier, Fabian
作者单位：University of Passau; University of Gottingen
摘要：When chatbots are deployed to automate customer service, it is nearly inevitable that situations will arise in which they struggle to understand customer requests. Unfortunately, the onus of resolving such conversational breakdowns tends to fall on either the customer or the chatbot alone, turning customerchatbot interaction into a frustrating and often unsuccessful guessing game. Despite indications that customers would be open to collaboration, we know little about repair strategies that inv...
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作者：Matta, Moksh; Kwon, Hyeokkoo Eric; Ravindran, Kiron; Ray, Gautam
作者单位：Simon Fraser University; Nanyang Technological University; IE University; University of Minnesota System; University of Minnesota Twin Cities
摘要：Recent research has shown that enterprise information technology (IT) can drive strategic growth through mergers and acquisitions (M&As). An implicit assumption underlying this research is that firms own their IT infrastructure. Challenging this assumption, however, the emerging trend of cloud sourcing suggests that IT may be owned by third-party vendors. Since third-party ownership of IT can introduce significant transaction costs and operational inefficiencies, cloud sourcing, unlike in-hous...
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作者：Zhang, Xiaohui; Wei, Zaiyan; Du, Qianzhou; Zhang, Zhongju
作者单位：University of Wisconsin System; University of Wisconsin Milwaukee; Purdue University System; Purdue University; Chinese Academy of Sciences; University of Science & Technology of China, CAS; Arizona State University; Arizona State University-Tempe
摘要：The rise ofinappropriate content (e.g., misinformation, spam, hate speech, etc.) has become a major concern for social media platforms. To deal with such challenges, platforms adopt various strategies to moderate the content on their websites. This study focuses on user bans, a common but controversial moderation strategy that suspends rule-violating users from further participation on a platform for a predetermined period. Specifically, we investigated the impacts of user bans on banned users...
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作者：Tan, Xue (Jane); Lu, Yingda; Wu, Junjie; Tan, Yong
作者单位：Southern Methodist University; University of Illinois System; University of Illinois Chicago; University of Illinois Chicago Hospital; Beihang University; University of Washington; University of Washington Seattle
摘要：In the last decade, social networking platform designers have made notable efforts to harness the power of networks for social good by elevating the prominence of individual donation information. This study investigates how digital profile enrichment that exhibits users'charitable giving activities could influence users' decisions about whether to give, how much to give, and whether to disclose contribution amounts. Our analyses are based on a profile enrichment intervention on Weibo, China's ...
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作者：Pine, Kathleen H.; Mazmanian, Melissa
作者单位：University of California System; University of California Irvine
摘要：In recent years, a huge amount of excitement has surrounded the potential to transform organizations and institutions through evidence-based or data-driven decision-making. However, such promises are often premised on a stable view of data quality. In this paper, we take a practice perspective on data integrity, asking how attempts to leverage data at one point in a data ecosystem can ripple unexpectedly, triggering a breakdown in the integrity of data resources at another point in the ecosyst...
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作者：Han, Xiao; Wang, Leye; Wu, Junjie; Fang, Xiao
作者单位：Beihang University; Beihang University; Peking University; Peking University; University of Delaware
摘要：Vertical federated learning (VFL) is a promising paradigm for predictive analytics, empowering an organization (i.e., taskparty) to enhance its predictive models through collaborations with multiple data suppliers (i.e., data parties) in a decentralized and privacy-preserving way. Despite the fast-growing interest in VFL, the lack of effective and secure tools for assessing the value of data owned by data parties hinders the application of VFL in business contexts. In response, we propose FedV...
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作者：Qu, Xinxue (shawn); Darku, Francis Bilson; Guo, Hong
作者单位：University of Notre Dame; Arizona State University; Arizona State University-Tempe
摘要：Despite its many benefits, widespread access to individuals' personal data also causes severe privacy concerns for consumers, companies, and policymakers. This study proposes a novel framework that adapts the Shapley value-based feature attribution approach to the problem domain of data privacy by capturing the two crucial dimensions of data privacy-disclosure risk and data utility. Our proposed framework takes a holistic view of data masking through a fair feature attribution approach based o...
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作者：Hou, Jinghui (Jove); Yang, Shuai; Xiong, Guiyang; Pavlou, Paul A.
作者单位：University of Houston System; University of Houston; Donghua University; Syracuse University; University of Miami
摘要：Empowered by large-scale consumer data, artificial intelligence (AI) systems act as shopping gurus, serving up highly personalized and expertly curated product recommendations for consumers. Despite their proficiency at inferring what could be the commonly optimal choices for the average consumer, AI systems have a limited ability to account for the idiosyncratic factors that uniquely shape each consumer's purchase decisions, such as one's hidden motives or complex situations. This inherent li...
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作者：Brown, Susan; Seidel, Stefan; D'Arcy, John; Hahn, Jungpil; Hsu, Carol; Matook, Sabine; Shaikh, Maha; Thatcher, Jason Bennett
