作者：BOYETT, I; FINLAY, D
作者单位：Coventry University
摘要：The recent changes in the UK National Health Service were heralded by the publication of the Griffiths report in 1983 which highlighted the need for a 'business-like' approach to management. The policy makers' generic strategy of the late 1980s and early 1990s centred around the concept of 'quasi-markets'. These were artificial internal markets encompassing the purchasers and providers of public services. Little research has been undertaken into this new phenomenon of the 'quasi-market' but en...
作者：KNOX, C; MCALISTER, D
摘要：There is a growing recognition that obtaining feedback from users is a fundamental and integral part of measuring effectiveness and without such a perspective, policy evaluation will have limited legitimacy. There is still, however, widespread uncertainty about how best to carry this out or in what circumstances, given methodological and other constraints, such an approach is likely to be worthwhile. The aim of this article is not to rehearse in detail the merits and demerits of users as stake...
