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作者：Ayres, Sarah
作者单位：University of Bristol
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作者：Bovaird, Tony; Russell, Ken
作者单位：University of Birmingham; Robert Gordon University; University of Aberdeen
摘要：In December 1999, the UK Civil Service Management Board agreed an internal reform programme, complementing the more externally-oriented 'modernizing government' programme, to bring about major changes in the functioning of the civil service - 'step change' rather than continuous improvement. This paper suggests that the aims of the reform programme were only partially achieved. While some step changes did indeed occur, even such central elements of reform as 'joined-up' working with other publ...
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作者：Hodgson, Lesley; Farrell, Catherine M.; Connolly, Michael
作者单位：University of South Wales
摘要：Over a number of years in the UK, public service improvement has been at the centre of both Conservative and Labour policy. Keen to make improvements in public services, the current Labour government is pursuing this issue more strongly than any other. This paper examines the concept of improvement and reviews the academic literature which has empirically assessed improvements in a range of public services. Drawn from over 50 studies of improvement, the evidence highlights seven determinants o...
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作者：Yesilkagit, Kutsal; Blom-Hansen, Jens
作者单位：Utrecht University; Aarhus University
摘要：The partnership principle in EU cohesion policy was introduced in order to involve subnational authorities and interest organizations in policy formulation and implementation. In this article we examine how the member states have reacted to this call for a new way of making public policy. We argue that the multi-level governance literature and the critics of the multi-level governance framework have not examined implementation structures properly, but have focused on regional influence. We con...
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作者：Dudley, Geoffrey
摘要：In recent years, the phenomenon whereby key individuals introduce effective ideas into policy processes has been identified as a vital agent in the redefinition of policy issues. In turn, this raises the basic question of how these individuals themselves undergo processes of learning and change. The article examines three models of policy learning in order to analyse what they may tell us about the dynamics of individual learning: the advocacy coalition framework; the process of learning by me...
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作者：Sager, Fritz
作者单位：University of Bern
摘要：This article assesses the effects different constellations of science, administration and the political sphere display on the policy process in the field of alcohol prevention policy in the Swiss member states. First, it is argued that Habermas' models of Decisionism, Technocracy, and Pragmatism can be interpreted as distinct modes of governance that take place in today's policy-making and implementation. Second, as for the effects of these different constellations of science, administration a...
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作者：Pina, Vicente; Torres, Lourdes; Royo, Sonia
作者单位：University of Zaragoza
摘要：This paper conducts an empirical study about the effect of e-government on transparency, openness and, hence, accountability in 15 countries of the EU. Thus the effects examined cover over 84 per cent of EU population. The population also represents the different types of public administration styles that exist in Western developed countries. The paper compares the development and sophistication of 318 government web sites at sub-national level and tests the impact of contextual and organizati...
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作者：Hartley, Jean; Downe, James
作者单位：University of Warwick; Cardiff University
摘要：Award schemes have proliferated in the public sector worldwide - yet there is little analysis of their role in improving public services through celebrating performance and sharing good practice. This paper theorizes this development, establishing a research agenda to examine the functioning, attractiveness and effectiveness of award schemes, which may be classified as being threshold or competitive schemes. The paper examines a major English competitive award, the Beacon Scheme, and focuses i...
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作者：Walsh, David; Milne, Rebecca
作者单位：University of Leicester; University of Derby; University of Portsmouth
摘要：This article reports a study concerning perceptions of benefit fraud staff and of management concerning their own interviewing techniques and standards, and their views pertaining to a preferred model of interviewing. Interviewing fraud suspects forms an important task performed by Fraud Investigators (FIs) within the Department of Work and Pensions (DWP) in the UK. Given this significance, it is surprising that there has been little analysis of the skills used to do this task. Current trainin...
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作者：Christensen, Jorgen Gronnegaard
作者单位：Aarhus University
