作者：Chen, Wenna; Dong, Binzizi; Hsieh, Chih-Wei; Lee, M. Jin; Liu, Ning; Walker, Richard M.; Wang, Yao; Wen, Bo; Wen, Wen; Wu, Peiyi; Wu, Xia; Zhang, Jiasheng
作者单位：Sun Yat Sen University; Sun Yat Sen University; City University of Hong Kong; Universiti Malaya; City University of Hong Kong; Shenzhen Research Institute, City University of Hong Kong; China University of Petroleum; Beihang University; Renmin University of China
摘要：To better understand citizen satisfaction with public services, public administration research has adopted the expectancy-disconfirmation model in recent years. This model proposes that satisfaction is a function of perceived performance and expectations. Recent quantitative and experimental studies of the expectancy-disconfirmation model have supported the framework. However, few replications have been conducted and none outside western contexts. We conducted two narrow, robust experimental r...
