作者：Yang, Seung-Bum; Guy, Mary E.
作者单位：Konkuk University; University of Colorado System; University of Colorado Denver
摘要：The relationship between organizational commitment and job performance matters in public service delivery, and so does the emotive dimension of the citizen-state interaction. However, public management theories and principles must take national culture into account, because comparative investigation reveals limits to generalizability across cultures. This study provides an example. It examines the link between commitment and performance as well as the moderating effect of emotional labor for p...
作者：Checkland, Kath; Hammond, Jonathan; Coleman, Anna; Macinnes, Julie; Mikelyte, Rasa; Croke, Sarah; Billings, Jenny; Bailey, Simon; Allen, Pauline
作者单位：University of Manchester; University of Kent; University of London; London School of Hygiene & Tropical Medicine
摘要：Research has demonstrated that pilots contain multiple shifting purposes, not all of which relate to simple policy testing or refinement. Judging the success of policy pilots is therefore complex, requiring more than a simple judgment against declared goals. Marsh and McConnell provide a framework against which policy success can be judged, distinguishing program success from process and political success. We adapt Boven's modification of this framework and apply it to policy pilots, arguing t...
