作者：Lund, Clara S.; Andersen, Lotte B.
作者单位：Aarhus University
摘要：Intense turbulence means that parameters change, interdependencies unexpectedly become critical, and public organizations experience unpredictable tempo shifts. Existing studies have explored how public managers can exercise leadership specifically aimed at obtaining dynamic resilience, but more knowledge about leadership and turbulence intensity is needed. Combining existing theoretical knowledge about robust governance in turbulent times and in-depth analysis of 31 interviews, we examine how...
作者：Davidovitz, Maayan; Cohen, Nissim
作者单位：University of Haifa
摘要：Trust betrayal is a subjective feeling of a street-level bureaucrat (SLB) that a client acted contrary to expectations, diminishing the former's belief in the latter's good intentions. How do SLBs experience a betrayal of trust by clients? How do such betrayals shape the future ways in which SLBs cope with clients? We investigate these questions empirically using semi-structured, in-depth interviews and focus groups with Israeli social service providers. The findings reveal four types of clien...
