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作者：LEE, AS
摘要：This study provides an account of how richness Occurs in communication that uses electronic mail. In examining actual e-mail exchanged among managers in a corporation, the study interprets the managerial use of the communication medium of electronic mail as the users themselves understand and experience it. Employing the research approach of interpretivism in general and hermeneutics in particular, the study finds that richness or leanness is not an inherent property of the electronic-mail med...
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作者：IVES, B
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作者：NEWMAN, J; KOZAR, KA
作者单位：University of Colorado System; University of Colorado Boulder
摘要：Zale Corporation once melted down most of its damaged, returned, or repossessed jewelry, resulting in substantial lost revenues. It was determined that additional revenue could be produced from salvageable jewelry if the value of the items could be accurately determined. This meant the jewelry had to be appraised by experienced gemologists to determine the most profitable disposition. The gemologists' productivity suffered because the appraisal was extremely labor intensive. To address this pr...
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作者：FINLAY, PN; MITCHELL, AC
摘要：Computer-aided software engineering (CASE) tools have generated much interest as potential means for easing the software development and maintenance bottleneck. To date, the picture regarding their contribution is incomplete and confused, particularly concerning the realization of productivity and quality gains. An in-depth study of one company's experiences with the introduction of CASE is described. Quantitative data is available to allow objective comparison of changes in productivity and I...
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作者：CARON, JR; JARVENPAA, SL; STODDARD, DB
作者单位：Harvard University
摘要：Considerable uncertainty and confusion exists about what business reengineering is and when it succeeds. This paper provides a longitudinal view of CIGNA Corporation's experiences in business reengineering since 1989. CIGNA is a leading provider of insurance and related financial services throughout the United States and the world. Between 1989 and 1993, CIGNA completed over 20 reengineering initiatives, saving more than $100 million. Each $1 invested in reengineering has ultimately brought $2...
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作者：DAVENPORT, TH; STODDARD, DB
作者单位：Harvard University
摘要：Reengineering is a powerful change approach that can bring about radical improvements in business processes. However, the popular management literature has created more myth than practical methodology regarding reengineering. It has relied more heavily on hype than on research, common sense, or lessons of the past. In this paper, we attempt to ''demythologize'' some key aspects of reengineering by describing what we have observed in our research and Practice. Seven reengineering myths are iden...
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作者：TRUMAN, GE; BAROUDI, JJ
摘要：This paper examines the extent to which gender discrimination is a force affecting the senior managerial ranks of the information systems (IS) occupation. While the employment trends of women in the IS occupation is encouraging, data are presented that suggest that IS may not be immune to the problems of gender discrimination. Analyzing data gathered by the Society for Information Management (SIM), a problem suggestive of discriminatory practices was found. Women receive lower salaries than me...
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作者：SZAJNA, B
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作者：IVES, B
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作者：CATSBARIL, WL; JELASSI, T
作者单位：INSEAD Business School; INSEAD Business School; Sultan Qaboos University
摘要：Building an advanced national information technology infrastructure can provide a competitive advantage for the countries that develop it as well as for the companies that operate in those countries. This article describes the development of the French national videotex system Teletel, also known as Minitel. The factors -technical and political-that made Teletel successful are explained and contrasted against other national videotex systems that became commercial failures. Political intrigue, ...
