A MULTIMEDIA SOLUTION TO PRODUCTIVITY GRIDLOCK - A RE-ENGINEERED JEWELRY APPRAISAL SYSTEM AT ZALE-CORPORATION
成果类型：
Article
署名作者：
NEWMAN, J; KOZAR, KA
署名单位：
University of Colorado System; University of Colorado Boulder
刊物名称：
MIS QUARTERLY
ISSN/ISSBN：
0276-7783
DOI：
10.2307/249608
发表日期：
1994
页码：
21-30
关键词：
摘要：
Zale Corporation once melted down most of its damaged, returned, or repossessed jewelry, resulting in substantial lost revenues. It was determined that additional revenue could be produced from salvageable jewelry if the value of the items could be accurately determined. This meant the jewelry had to be appraised by experienced gemologists to determine the most profitable disposition. The gemologists' productivity suffered because the appraisal was extremely labor intensive. To address this problem, an automated multimedia system utilizing electronically linked measuring instruments, voice recognition, and interconnected LAN databases was developed, Although the unique voice recognition feature of the system was later abandoned, the use of the system enhanced productivity. This paper describes the systems development, its subsequent evolution, and the lessons learned from the process.
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