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作者：Hukal, Philipp; Henfridsson, Ola; Shaikh, Maha; Parker, Geoffrey
作者单位：Copenhagen Business School; University of Miami; University of London; King's College London; Dartmouth College
摘要：The generation of platform content is essential for platform growth and competition. However, the overwhelming number of platform complementors makes it impossible for platform operators to engage in extensive communication with each complementor about which content contributions are desired. Therefore, platform operators need to find a way to signal strategic interests to platform complementors. In this paper, we employ a mixed-methods design using data from the geodata platform OpenStreetMap...
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作者：Salo, Markus; Makkonen, Markus; Hekkala, Riitta
作者单位：University of Jyvaskyla; Aalto University
摘要：Despite the positive aspects of information technology (IT) use, it is common for users to experience negative IT incidents. Examples of negative IT incidents include getting lost in an unfamiliar country due to a dysfunctional map application and missing a monetary insurance benefit due to the failure of an activity tracker application. Such incidents can harm IT providers by giving rise to user dissatisfaction, discontinued use, switching, and negative word-of-mouth. To minimize this harm, i...
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作者：Huang, He; Parker, Geoffrey; Tan, Yinliang (Ricky); Xu, Hongyan
作者单位：Chongqing University; Dartmouth College; Tulane University
摘要：In today's highly competitive business environment, a growing number of high-tech firms are opening their technologies. We explore the rationale behind this unusual sharing behavior in order to understand whether it is altruism or a shrewd business move. We construct an analytical model where competing firms can choose technology openness, prototype release, or technology closedness as the technology openness strategy and make subsequent innovations on the adopted technology. In contrast to li...
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作者：Samuel, Jayarajan; Zheng, Zhiqiang (Eric); Xie, Ying
作者单位：University of Texas System; University of Texas Arlington; University of Texas System; University of Texas Dallas; University of Texas System; University of Texas Dallas
摘要：In this study, we quantify the value of physical showrooms to online competitors by investigating how the presence and absence of local showrooms impact customers' search and purchase behaviors with online competitors. By using an exogenous event of a large retailer's offline market exit and a unique dataset that captures customers' online browsing and purchasing activities before and after the event, we empirically examine the changes in online search and sales made by customers who lived wit...
