-
作者：Zaza, Sam; Joseph, Damien; Armstrong, Deborah J.
作者单位：Middle Tennessee State University; Nanyang Technological University; State University System of Florida; Florida State University
摘要：Information technology (IT) professionals are a strategic human resource for enabling competitive advantage through the application of data and technologies. Yet, it remains a challenge for organizations to retain top IT talent as the business context and the nature of work change. Retention strategies that have worked with other business professionals have faced limited success with IT talent, leading some scholars to ask whether the latter are unique in terms of culture, personality, and too...
-
作者：James, Tabitha L.; Qiao, Zhilei; Shen, Wenqi; Wang, G. Alan; Fan, Weiguo
作者单位：Virginia Polytechnic Institute & State University; University of Alabama System; University of Alabama Birmingham; University of Iowa
摘要：Hypercompetitive mobile app stores are characterized by rapid innovation and intense competition. App firms must vie for temporary competitive advantage through competitive actions such as releasing product improvements. We study how competitive indicators influence a particular competitive action- app updates-in a mobile game app market. Our results reveal that app firms take action to improve or sustain their temporary competitive advantage, updating their apps when there are opportunities t...
-
作者：Kim, Buomsoo (Raymond); Srinivasan, Karthik; Kong, Sung Hye; Kim, Jung Hee; Shin, Chan Soo; Ram, Sudha
作者单位：Iowa State University; University of Kansas; Seoul National University (SNU); Seoul National University Hospital; University of Arizona
摘要：Recent developments in big data technologies are revolutionizing the field of healthcare predictive analytics (HPA), enabling researchers to explore challenging problems using complex prediction models. Nevertheless, healthcare practitioners are reluctant to adopt those models as they are less transparent and accountable due to their black-box structure. We believe that instance-level, or local, explanations enhance patient safety and foster trust by enabling patient-level interpretations and ...
-
作者：Zhao, Xia; Song, Peijian; Shi, Lanfei; Xue, Ling; Feng, Fan
作者单位：University System of Georgia; University of Georgia; Nanjing University; University of Virginia; Nanjing University
摘要：From the theoretical perspectives of value co-creation and value appropriation in platform governance, this study explores how a platform can design motivation mechanisms to induce the proactive efforts of providers to reduce customer complaints. We conducted a field experiment on a major Chinese peer-to-peer real estate platform offering long-term rental properties. Specifically, when a renter (customer) complaint about a host (provider) occurs, we sent reminder messages to other unaffected h...
-
作者：Gao, Yang; Rui, Huaxia; Sun, Shujing
作者单位：University of Illinois System; University of Illinois Urbana-Champaign; University of Rochester; University of Texas System; University of Texas Dallas
摘要：Text-based customer service is emerging as an important channel through which companies can assist customers. However, the use of few identity cues may cause customers to feel limited social presence and even suspect the human identity of agents, especially in the current age of advanced algorithms. Does such a lack of social presence affect service interactions? We studied this timely question by evaluating the impact of customers' perceived social presence on service outcomes and customers' ...
-
作者：Zhao, Xiaohang; Fang, Xiao; He, Jing; Huang, Lihua
作者单位：Shanghai University of Finance & Economics; University of Delaware; Fudan University
摘要：Industry assignment, which assigns firms to industries according to a predefined industry classification system (ICS), is fundamental to a large number of critical business practices, ranging from operations and strategic decision-making by firms to economic analyses by government agencies. Three types of expert knowledge are essential to effective industry assignment: definition-based knowledge (i.e., expert definitions of each industry), structure-based knowledge (i.e., structural relationsh...
-
作者：Venkatesh, Viswanath; Thong, James Y. L.; Finance, Kai Spohrer; Chan, Frank K. Y.; Arora, Ankur; Hoehle, Hartmut; Venkatraman, Srinivasan
作者单位：Virginia Polytechnic Institute & State University; Hong Kong University of Science & Technology; Frankfurt School Finance & Management; ESSEC Business School; University of Memphis; University of Mannheim; Boeing
摘要：Prior work on leadership in information systems development (ISD) teams has assumed that all developers are treated equally by their team leader and ignored the possibility that differentiated leader-member exchange (LMX) may be an important instrument for team leaders to influence self-organizing, agile ISD teams. We conducted a concurrent mixed methods inquiry to understand how LMX differentiation is associated with developer satisfaction in agile ISD teams and through which team processes a...
-
作者：Choi, Angela Aerry; Rhee, Ki-Eun; Yoon, Chamna; Oh, Wonseok
作者单位：Sungkyunkwan University (SKKU); Korea Advanced Institute of Science & Technology (KAIST); Seoul National University (SNU)
摘要：Leveraging a combination of analytical frameworks and empirical assessments, this study investigates the effects of wait-for-free (WFF) pricing schemes on the monetization of serialized, digital entertainment content, which has become increasingly pervasive on online platforms. WFF pricing is a strategy in which consumers are given the option to either wait a certain amount of time to acquire digital content at no cost or pay to consume it immediately. We evaluate the extent to which habit for...
-
作者：Lee, Dongwon; Gopal, Anandasivam; Lee, Dokyun; Shin, Dongwook
作者单位：Hong Kong University of Science & Technology; Nanyang Technological University; Boston University
摘要：Technology-augmented choice-making impacts many facets of business. The use of economic incentives under the ubiquitous mobile ecosystem for prosocial behavior has been shown to be particularly effective. We build on the previous work on this topic and study how mobile-based economic incentives and environments influence charitable giving behavior. In contrast to traditional fund-raising, we consider the use of mobile devices to generate giving in small denominations, which we term microgiving...
-
作者：Deng, Yipu; Zheng, Jinyang; Huang, Liqiang; Kannan, Karthik
作者单位：University of Hong Kong; Purdue University System; Purdue University; Zhejiang University; University of Arizona
摘要：We collaborated with a leading fast-moving consumer goods (FMCG) manufacturer to investigate how intelligent image processing (IIP)-based shelf monitoring aids manufacturers' shelf management by using data from a quasi-experiment and a field experiment. We discovered that such artificial intelligence (AI) assistance significantly and consistently improves product sales. Several underlying mechanisms were revealed by our quantitative and qualitative analysis. First, retailers are more likely to...
