-
作者：Bassellier, G; Reich, BH; Benbasat, I
作者单位：University of British Columbia; Simon Fraser University
摘要：This research explores the concept of the information technology (IT) competence of business managers, defined as the set of IT-related explicit and tacit knowledge that a business manager possesses that enables him or her to exhibit IT leadership in his or her area of business. A manager's knowledge of technologies, applications, systems development, and management of IT form his or her explicit IT knowledge. This domain further extends to include knowing who knows what, which enables the man...
-
作者：Schmidt, R; Lyytinen, K; Keil, M; Cule, P
作者单位：University of Jyvaskyla; University System of Georgia; Georgia State University; Marquette University
摘要：Advocates of software risk management claim that by identifying and analyzing threats to success (i.e., risks) action can be taken to reduce the chance of failure of a project. The first step in the risk management process is to identify the risk itself, so that appropriate countermeasures can be taken. One problem in this task, however, is that no validated lists are available to help the project manager understand the nature and types of risks typically faced in a software project. This pape...
-
作者：Dutta, A
作者单位：George Mason University
摘要：The pervasive role of telecommunications in contemporary commerce is well documented, and has dramatically increased the demand for services. Across the world, countries are seeking to improve telecommunications infrastructure and benefit from anticipated increases in economic activity, and a causal relation between the two is often tacitly assumed. This paper analyzes aggregate data at the national level to see if there is any empirical evidence that supports this assumption. We apply the wel...
-
作者：Zwass, V
-
作者：Barki, H; Rivard, S; Talbot, J
作者单位：Universite de Montreal; HEC Montreal
摘要：Drawing both from the IS literature on software project risk management and the contingency research in Organization Theory literature, the present study develops an integrative contingency model of software project risk management. Adopting a profile deviation perspective of fit, the outcome of a software development project (Performance) is hypothesized to be influenced by the fit between the project's risk (Risk Exposure) and how project risk is managed (Risk Management Profile). The resear...
-
作者：Benamati, J; Lederer, AL
作者单位：University System of Ohio; Miami University; University of Kentucky
摘要：Information technology (IT) changes rapidly, seriously challenging IT management. In response, many organizations create a formal group of IT professionals to evaluate emerging IT so they can better cope with its change. A survey based on structured interviews was mailed to a nationwide sample of 1,000 IT organizations. Two hundred forty-six respondents provided data to identify categories of coping mechanisms to handle changing IT. Five categories emerged: Education and Training, Internal Pro...
-
作者：Karimi, J; Somers, TM; Gupta, YP
作者单位：University of Colorado System; University of Colorado Denver; Wayne State University; University of Washington; University of Washington Seattle
摘要：Recently, despite huge incentives and subsequent increases in investment in customer relationship management technology, many firms have not been able to increase their customer satisfaction index ratings. The purpose of this paper is to gauge whether IT management practices differ among firms where IT has a major role in transforming marketing, operations, or both, which give the firms advantage by affecting their customer service. Several research hypotheses are tested using data obtained fr...
